Queensland Rail
3.6 out of 5 stars.
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Queensland Rail Customer Service Representative hourly salaries in Australia

Salary estimated from 5 employees, users, and past and present job advertisements on Indeed in the past 36 months.
Reviews for Customer Service Representative in Queensland Rail
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Less than "upfornt"
Location: I worked through out the network in various positions Despite being government, this organisation is semi-autonomous, full of nepotism and very open to corruption
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working in a team environment, enjoying hands-on and a satisfaction of being able to liaising with government and indivudual groups
Mature and tactful approach when dealing with people in a warm and professional manner. totally committed to providing the highest level of service. ability to meet clients needs effectivively and efficiently.
Pros
patient and tactful when dealing with people of all ages.
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Pathetic recruitment process
I applied for a customer service role and the interview process was projected to take 2 months, from May to July. No worries, I want in a hurry. The first interview was with a group of fellow applicants for an info session that provided me with zero information, a short math test, and a 5 minute interview that was so vague I still can't understand what the point of it was. A month after that I was invited to attend a panel interview. This was successful and I received very positive feedback. My referees were subsequently contacted and I again received positive feedback. I was then asked to order my own police check, which was annoying as they are $50 and I didn't have the job yet. 3 weeks after that, I received an email at 9.53pm on a Sunday night advising me that I was unsuccessful. Bizarre to receive an email of that nature outside business hours after I'd been made to think I was in with a good shot at the role. I replied to thanks them for considering me, and asked if any feedback could be provided. I have not heard back, and don't expect to. This saga has proven to me that QR really is just as incompetent as I suspected, and the pathetic train service might just be the tip of the inefficient iceberg.
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How much does a Customer Service Representative make at Queensland Rail in Australia?

Average Queensland Rail Customer Service Representative hourly pay in Australia is approximately $25.18, which is 7% below the national average.
Salary information comes from 10 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.
Please note that all salary figures are approximations based upon third party submissions to Indeed. These figures are given to the Indeed users for the purpose of generalised comparison only. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures.