RAC WA
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RAC WA Employee Reviews

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4.0
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Provided training for staff, a bit stressful, company gives not bad break room for staff to relax between shifts, and massage chair and pool table. Not bad workplace overall
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1.0
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Unrealistic KPIs management are horrible to their staff. You only are treated well if you are friends with the bosses, otherwise they will let you go on unfair terms. HR only care about the company’s rep and not if their staff are getting bullied or harassed
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5.0
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Great company to work for, gave me great training and the people there are all helpful, positive and caring for each other. I would recommend working there.
Pros
Training, team work, support, base salary as well as commission, great people.
Cons
None
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5.0
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Giving customer service by telephone each day, helping with any queries sending the right assistance out to the customer. Joining up new members and updating customer members so they get the best membership for their lifestyle. Management was always available for help and listened to any problems. The most difficult times were when we were understaffed and experiencing a high volume of calls. Working in a team environment and helping team members to work at their best and being able to help the person on the line by resolving their problem when they we in need.
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1.0
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If you enjoy ripping people off, then find a job assessing for RAC.

All you have to do is arrive at a client's home, have a quick look around and then find something that falls under "maintenance issues" to dodge the claim and receive a bonus payment for your creative talent.


Way to go!
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5.0
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Work starts at 8, you check your equipment, hoists, and tools, and begin your day
Work was well managed by the foreman and the service advisors, and everyone treated eachother with respect
Pros
On the job learning
Cons
Physically taxing
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3.0
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The RAC is trying to be a progressive and fun place to work, however is top-heavy and very beurocratic. Overall its an ok place to work, and obviously your experience will vary depending on the department you're in.
Pros
good service to the WA community
Cons
much red tape
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1.0
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This company needs a massive culling of the old managers in the contact centre. Most of them are bullies and you are constantly micro managed. Avoid..
Pros
Co workers and free food.
Cons
Outdated managers.
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1.0
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They truely know how to suck the life out of you. This is an incredibly TOXIC work environment.

The big boys club.


The pay was appalling for the amount of work I had to do with no real back up or support.


Sucks you dry and really only there for their members.. Save your self. Bullying and Harassment is HUGE. Know your rights and document everything
Pros
none
Cons
make your life difficult
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5.0
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At RAC, the working environment is very positive. Employee engagement is high, and individual connection to the overall vision and contributing to the WA community is strong. Management are supportive, friendly and approachable.
Pros
Culture, engagement, business results, friendly management
Cons
Isolated in WA
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5.0
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Proud to be part of RAC.

Love the fact that it is giving back to members with the 24 hour RAC Helicopter and educating the next generation of drivers on road safety through BStreetSmart and the Elephant in the Wheatbelt.


Within RAC Insurance, lots of recognition and focus on development of employees. Engagement is in the best employer range and NPS is excellent. New CEO is focusing on innovation and empowering employees to better support the member going forward.
Pros
RAC is committed to making a difference to Western Australians. Development, annual Stars Ball
Cons
Different parts of the business could work better together
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2.0
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Terrible higher management, lack of advancement, salary is good for a call centre position. Only advance if you know the right people, too many chiefs and not enough indians
Pros
Free food
Cons
The staff
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1.0
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Rac non for profit total lies dont believe them
Everything is about bottom line profit

Poor products poor prices member discounts are fake as prices are Inflated before discount is applied

All upper management incompetent and underqualified

Now they sub contract roadside assistance services to club assist who in turn sub contract to private companys then both club assist and rac steal from these private company contractors leaving mum and dad investor companys broke

rac for the better

Not likley

RAC FOR THE SPASTICS
Pros
customers think you are honest
Cons
Rac false identity have to lie to members
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4.0
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Over the past couple of years Rac has worked hard at creating culture which will take them into the next generation. They are building an innovative, agile and progressive culture and workplace.
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3.0
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This used to be a great place to work for. It was customer service focused in line with the RAC values. You weren't just a number and they cared.

Unfortunately the travel division is going through a transition. It is trying too hard to stay relevant in today's market and is losing at its heart what made it unique and charming which you associate with the RAC brand. It is fast becoming a sad clone of its competitors in the WA market with the attitude "stack them high, sell them cheap".


Staff dissatisfaction is apparent with a few of their stores at 100% turnover in a year. They will not recognise anything you do that doesn't contribute to the bottom line even though 50% of your role is non profit generating.


Staff retention is not a priority here. If only they invested the money they keep spending on training new staff into retaining the current ones they have/had, it would probably be more financially viable.
Pros
Job security. Educationals.
Cons
No penalty rates! Targets unrealistic. Minimum wage?
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2.0
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Initially comes across as a warm and inviting place to work.

Watch yourself as no matter how well you perform you are only as good as the last 5 minutes.


Backwards place to work with micromanagement tactics and management still in their 20's.


A uni degree does not qualify one for life skills and tact with people management, sad that upper management turn a blind eye to dysfunctional people management.
Pros
It's an income
Cons
A little awkward to get to from the CBD.
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3.0
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If you'd like to bend over backwards for everyone and work weekends and overtime for free for 4+ years... you will advance. If not sit at your desk and deal with what is thrown at you!
Pros
Modern office
Cons
Weekends, Late nights, Old and outdated managers
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4.0
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Overall the RAC provides enviroment good work enviroment

Highly recogonized and valued brand in WA offering employee benifits such as discounts, social club etc


Career progression options for team members


Supportive peers and management
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3.0
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A typical day at RAC involves speaking to different customers, and helping them with their enquiry over the phone. Working hard to meet KPI's is a must. I learnt fantastic customer service skills through extensive training provided, which included many different ways of handling conversations in a personal yet still professional manner. Management at RAC are extremely supportive, as are co-workers making going to work easy as can be! The hardest part of working at RAC for me was being sat down for such long periods of time on a daily basis. The most enjoyable part was the wide variety of people I was able to help through great conversations.
Pros
Team environment with fun activities, friendly culture, fairly reasonable pay rate, great location.
Cons
Not very flexible in regards to work-life balance.
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