After 8 years of working at RACQ, I am so, so disappointed with what it has become.
You’re continually bullied and gaslit by passive aggressive management who have no management skills, people skills or life experience. When you attempt to resolve issues, HR will throw you straight into ‘mediation’ with the manager who made you feel like you have no self worth and caused you to doubt if you ever even worked at the company. This manager has recently been promoted.
I quit with no job and spent 3 months working with doctors and psychologists to regain some self worth and work out that it wasn’t me that was the problem.
You can offer new members way better premiums than existing policy holders. You’re continually dealing with complaints as they advertise that they 24/7 but most departments finish at 7pm or 9pm at the latest. Website and systems never work. Sales targets based per engagement so you’ve got to sell something to everyone. Your expected to over service members even if it’s just a change of rego. You can never get holidays. In flexible and no work life balance despite them continually telling you that there is. You could be great at 99 out of 100 things but that 1 thing that you’re not good at, they will kill you over.
The only plus, I’ve met some lifelong friends who have helped me through.