Rivers
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Rivers Employee Reviews

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Australia18 reviews
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4.0
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Retail assistance, Majority of customers are in the senior years. Slow paced work place, friendly staff and management, perfect job for a junior to experience customer service for the first time.
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1.0
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Management was ill equipped to handle the staff, considering she hired all of her friends, I can see why. Communication between management to staff was extremely poor, and the workplace environment was extremely filthy, and hazardous. Occupational health would have had a field day! The customers and the job itself was fun, however my experience with this particular store and it’s staff, is one I’d rather forget. If only the regional manager knew what was going on there, but then again they don’t care about their staff, just the money and it’s targets.
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4.0
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Working at rivers there was always something to do that required time effort and detail. The work was never overly challenging but the most rewarding part of it all, making sure the customers left happier then when they came in.
Pros
Manageable length shifts
Cons
Slow work days
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5.0
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Very busy with targets to meet and enjoying face to face customer service. Lots of challenges and always learning new things
Pros
great people
Cons
long hours
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5.0
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customer service ,merchandising, training staff, answering phone calls staff rosters, stock transferring in and out of store, satisfied customers, all staff working together, tam work communication in between staff listening to new ideas for better opportunities in working environment, challenging new work procedures, enjoyment was every day
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2.0
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The day-to-day job and responsibilities are easy to learn and complete, learnt a lot about the retail industry and how to motivate others, and majority of the co-workers were great to work with. The best part of the job for me was running weekend shifts and supervising others. The 'hardest' part of the job was putting up with the store manager who was constantly moody and unpredictable. I put up with comments that were sexist and offensive, and felt anxious to send the daily figures knowing that the inability to over achieve would result in a lack of shifts. Hours were often taken off staff to give to other staff that 'need them more', text messages were rarely responded to, if anyone were to approach this manager with a concern it would result in a defensive attack from them. The most enjoyable part of the job was quitting and handing my key back to this manager.
Pros
30% full price items (only 10% for family/friends)
Cons
Inexperienced management, instability.
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5.0
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typical day at work start at 8:15am open shop count money for till re arrange racks make sure the store is clean.
so far i have learned a different point of sale system to what i was use to plus a different method of banking, scanning and entering deliveries.

Management and co-workers are great to work with they are easy to get along with and make the day fun and exciting not to mention the great customers we have come through the store.

there's not really anything hard about the store i work in we all get in and do our work and help the customers.

most enjoyable of the job would be the smile on the customers faces i just love interacting with people ..
Pros
payed breaks a great percentage off clothing
Cons
not enough hours to keep my house hold running
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3.0
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the job can be physically demanding at times. Have learned to use computerize pick/pack. Co-workers are fun to work with making that the best part of the job
Pros
Flexable leave
Cons
Being made redundant
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4.0
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My usual day consisted of unpacking boxes, cleaning the store, and serving customers. Our branch was quite quiet, so cleaning became the main task; I often found creative ways to continue work towards the end of the working day.

Mostly, I learned to develop my communication skills, confidence, and how to manage an irritable customer.


Management was fairly good; I mostly got regular shifts, although, due to the quiet nature of our branch, there were periods of time where I got as little as one 3hour shift over the course of three weeks.


The hardest part of the job was problem-solving for unreasonable customers. It challenged me to come up with appropriate and creative solutions to unreasonable demands.


The most enjoyable part of the job was working the cash register and making small-talk with the customers; I learned a great deal about the world around me because of the customers own interests.
Pros
flexible hours, decent lunch and rest breaks, developing communication skills
Cons
often not enough work to split between employees, store was far too quiet to feel productive, almost never met sales budgets due to quite nature of store
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4.0
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The most enjoyable part of the job was the people I worked with, they were very friendly and more friends then co workers.It made it easier to work and made everyday enjoyable.
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4.0
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I work with a great fun team. Most days are filled with putting stock out and serving customers.
Store manager is great, she pushes everyone to do the job but is very fair at the same time.
Pros
working with a great team
Cons
company not very flexiable
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3.0
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the hardest part of the job was if I was unsure of something the manager wouldn't respond to my calls, the most enjoyable part of the job was I go along with everyone. a typical day I would open shop and serve customers and unpack stock. with the customers they did give the manager really good feedback about me saying im a very hard worker and very polite and very helpful and I really liked to here great compliments from customers it build my self esteem
Pros
discount
Cons
short hours
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5.0
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There was always something to do
helping customers, changing store layout and unpacking stock

always kept you busy and enjoying the work
Pros
Great team enviroment
Cons
n/a
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5.0
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Very good management and Helpful Team members.Good team work is there at rivers.Customer service at Retail industry is new to me and enjoyed work at rivers.
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3.0
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Rivers needs to come into the 21st century. Some of there was were very old school, times have changed, styles and culture have changed too.
Pros
bonus's were credit is due
Cons
only 3 hour lunch covers. Had to get things done in this time
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2.0
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There are a lot of different things i could say about the way they choose to do business, about the cold conditions and about the run down warehouses that they run and refuse to fix due to not wanting to spend the money.

The owner chooses to get the employees of the warehouse to do odd jobs for him that go beyond what anyone at the warehouse was employed for; e.g. Cleaning out a moldy shipping container with personal effects completely unrelated to Rivers business, maintenance at his house or on his car etc, he gets people from the warehouses to go and build the shops around the country so that he doesn't have to hire any tradesman to do anything. Basically he is just a cheapskate using the staff to do jobs he would have to pay much more for if he got someone from outside of the company to do it.


At the end of the day biggest gripe at the end of the day though after leaving is that they don't give references and basically offer you no help in finding another job once you leave. You could have worked for them for a number of years and been the most devoted employee but they will not say a word for you to any future employers.


The business is honestly run quite shadily and i would advise avoiding working for the company if you can.


This review only applies to there distribution warehouses in Ballarat. I cannot speak for the retail stores or there other warehouse in Melbourne.
Pros
Free lunches
Cons
Cold work enviroment, extremely boring and monotonous work, annoying supervisors.
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4.0
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I would unpack boxes, stack shelves, clean, serve customers. my co-workers were much more older then me so I didn't get along with them as much as id like. I learnt their system within the first shift. I didn't deal with the management side but I didn't have a problem with it.
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2.0
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unpacking boxes
rearranging shelf's

refunds

team work


i learnt how to do stocktake


the manerger was nice and tought us how to work in a team

the co workers were all loverly and easy to get along with

the most enjoyable part of the job was helping people find the item they were looking for.
Pros
20% discoumt
Cons
long hours
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Overall rating
3.6
Based on 18 reviews
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Ratings by category
3.8
Work/Life Balance
3.4
Salary/Benefits
2.9
Job Security/Advancement
3.2
Management
3.2
Culture