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Roads & Maritime Services
4.1 out of 5 stars.
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Roads & Maritime Services Employee Reviews for Customer Service Representative

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4.0
Work–Life Balance

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It was the RTA

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It was working at the RTA, not terrible but nothing to write home to mum about. No complaints on my end. Had a great team, amazing manager and served friendly locals.

Pros

Great people

Cons

Tough crowds
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The most enjoyable part of the job

The most enjoyable part of he job was being able to be part of the team but also to be able to take on extra responsibilities. The culture of self improvement at Maritime was extremely good.

Pros

Everyone was friendly and got on well as a team.

Cons

Only 7 hour days.
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Security in job

No flexibility Pays well With changes in government job retention low. Very regimental in operations and compliance. No perks or recognition for working over and beyond.

Pros

Good pay

Cons

Expectations exceed pay grade
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Teamwork in customer service

Enjoy working within a team environment, serving customers in a professional and efficient manner keeping within the KPI's. Great workplace everyone has same attitude.

Pros

Helping each other

Cons

When short staff work is very demanding to keep customers happy
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Face to Face customer service

I enjoy serving customers because every customer is different and adapting to individual people can be challenging. I take pride in meeting customers needs.

Pros

Great pay

Cons

Difficult customers
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customer service a very loyal one

I really enjoyed working for this company there was always room for improvement as a team player every staff meeting we had we try to get everyone opinion and take it on board . Feed back was a great help from customers that gave more ideas how we can improve so we can be service to public. I am people person and love working with people from different works of life. I have been a back born for RMS over the past ears i have got my self Silver Award which says i was the star . I used to do buddy training when new staff was added at the Registry
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great people to work with

job satisfaction, team work and working autonomously is essential,management always approachable,great relationships formed between all staff, pleasant working conditions
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Great place to work at,

The RMS was my work place for 25yrs, I learnt how to communicate with all walks of customers, the management were easy to talk to if you had any problems with customers and staff, My co-workers were the best, the hardest part of my job were the irate customers. The most enjoyable part of my job were the customers we saw on a daily basis, the lovely pensioners who would come in and always say hello.

Pros

Great people to work with

Cons

Irate customers
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Enjoyable and Challenging

I enjoyed every day working as a Customer Service Officer as no two customers were ever alike. The challenge of dealing with questions and resolving issues for customers meant that there was never a dull moment. Responsible for handling large amounts of cash daily required concentration whilst delivering customer service in a timely and friendly manner. My co-workers were team players. Some may have had stronger skills than others, but we were all supportive of each other and I would not hesitate to step in if a co-worker requested my help. There were always opportunities to learn and grow within the organisation and employees were encouraged to take advantage of this.
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Customer service oriented based organisation

The RMS is a forward thinking state government organisation that allows for personal and professional development in a team based enviroment.
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Overall rating

4.1

Based on 69 reviews
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Ratings by category

4.0Work/Life Balance
3.9Salary/Benefits
3.2Job Security/Advancement
3.5Management
3.7Culture
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