4.1 out of 5 stars.
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Roads & Maritime Services Employee Reviews for Customer Service Representative

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Job Title
Customer Service Representative10 reviews
Australia10 reviews

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4.0Work–Life Balance

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It was the RTA

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The most useful review selected by Indeed
It was working at the RTA, not terrible but nothing to write home to mum about. No complaints on my end. Had a great team, amazing manager and served friendly locals.


Great people


Tough crowds
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The most enjoyable part of the job

The most enjoyable part of he job was being able to be part of the team but also to be able to take on extra responsibilities. The culture of self improvement at Maritime was extremely good.


Everyone was friendly and got on well as a team.


Only 7 hour days.
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Security in job

No flexibility Pays well With changes in government job retention low. Very regimental in operations and compliance. No perks or recognition for working over and beyond.


Good pay


Expectations exceed pay grade
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Teamwork in customer service

Enjoy working within a team environment, serving customers in a professional and efficient manner keeping within the KPI's. Great workplace everyone has same attitude.


Helping each other


When short staff work is very demanding to keep customers happy
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Face to Face customer service

I enjoy serving customers because every customer is different and adapting to individual people can be challenging. I take pride in meeting customers needs.


Great pay


Difficult customers
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customer service a very loyal one

I really enjoyed working for this company there was always room for improvement as a team player every staff meeting we had we try to get everyone opinion and take it on board . Feed back was a great help from customers that gave more ideas how we can improve so we can be service to public. I am people person and love working with people from different works of life. I have been a back born for RMS over the past ears i have got my self Silver Award which says i was the star . I used to do buddy training when new staff was added at the Registry
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great people to work with

job satisfaction, team work and working autonomously is essential,management always approachable,great relationships formed between all staff, pleasant working conditions
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Great place to work at,

The RMS was my work place for 25yrs, I learnt how to communicate with all walks of customers, the management were easy to talk to if you had any problems with customers and staff, My co-workers were the best, the hardest part of my job were the irate customers. The most enjoyable part of my job were the customers we saw on a daily basis, the lovely pensioners who would come in and always say hello.


Great people to work with


Irate customers
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Enjoyable and Challenging

I enjoyed every day working as a Customer Service Officer as no two customers were ever alike. The challenge of dealing with questions and resolving issues for customers meant that there was never a dull moment. Responsible for handling large amounts of cash daily required concentration whilst delivering customer service in a timely and friendly manner. My co-workers were team players. Some may have had stronger skills than others, but we were all supportive of each other and I would not hesitate to step in if a co-worker requested my help. There were always opportunities to learn and grow within the organisation and employees were encouraged to take advantage of this.
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Customer service oriented based organisation

The RMS is a forward thinking state government organisation that allows for personal and professional development in a team based enviroment.
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Overall rating

Based on 68 reviews

Ratings by category

4.0 out of 5 stars for Work/Life Balance
3.9 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job Security/Advancement
3.5 out of 5 stars for Management
3.7 out of 5 stars for Culture

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