3.1 out of 5 stars.
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Rolld Employee Reviews for Front End Associate

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Front End Associate13 reviews
Australia13 reviews

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3.2Work–Life Balance

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got good experience working here, typical hospitality job with busy lunch and dinner time, with staff discount for the meal and take away, food taste okay
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Work is fine until it gets busy. Wouldn't recommend.

Shocking management, very stingy and did not hire enough staff. Many instances of us being understaffed and the manager didn't bother finding replacements so we just suffered. Management wants to hire yes men robots and will give you a hard time if you aren't a doormat to them. Very fast paced environment serving customers and finishing over 500 rolls daily. If there are delays with rolling then the whole day is ruined and very difficult. Rolling itself is easy when you get used to it but very boring and repetitive and so much pressure is put on you to get rolls done in time. Front of house (serving customers only), rolling and back of house should be paid different amounts as some jobs are easier than others. Adore the people there - most staff are really nice and most customers are understanding


Free food, most customers and coworkers are lovely, work is easy but boring, expanded my skills a lot


Fast paced and stressful, terrible management, understaffed, deserve more pay
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I love it

It’s great time flys I love working here the people are lovely and the hours are great it’s never boring and there’s always something to flag there.
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Not recommended

Pay was bad, they give me many shifts and are feel like it’s because my pay rate is lower, and they insist on giving me shifts even if I told them I’m not free on that day. Friendly team members though


Half price if you buy food here


A lot to do but pay is bad
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ok work place. management is shocking

i worked here for a bit and all was going GREAT, people were friendly but as time went on and as it got closer to my 18th birthday they just stopped giving me shifts. i begged and told them i need rent money and to save for a car and they did nothing and didn’t respond. so much drama amongst team members as they mostly hire kids (cheaper to pay), i felt as if i wasn’t cared for by management and it was disappointing. you stand there for 10 seconds while waiting for water to run or just anything to finish and you basically get told you’re lazy but you are actually doing the job LOL. it’s disappointing. not to mention PAY they messed up my pay almost everytime and didn’t do anything about it until i chased them up on it. their clock in and out system is absolutely horrific.i’ll miss the regular customers though.


pay is OK


Little to no hours management is horrific workplace drama messed up pays
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Fast work culture

Ive been working at Roll’d CBD for over a year. Very flexible hours and easy to organise with personal life. However there was always tension with one of the managers, work efforts was never appreciated but rather humiliated for minor errors. Definitely a judgemental environment and favouritism is visible. On the other hand, customers and coworkers are extremely kind & it’s a great opportunity to build fast paced skills and learn more about Vietnamese cuisine.


Flexible short hours with kind customers & coworkers


Judgemental managers that don’t recognise staff efforts unless their sales are high
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Got kicked with no explaination and delayed payments

When I first got the job as a front of house worker at O' Connell st, I was excited and wanted to learn a lot at Roll'd. I learned how to do Point of sale for soldiers and basic cleaning instructions. But throughout the two weeks of my training, The manager was unlawful to me and told me she wasnt going to pay me at the end on the month. Most of the workers there was nice but some are just unhelpful and unable to help me with questions I have asked. It took three weeks to finally get my payment, but I suddenly got did not recieve any other infomations about when my next work as my contract still says im working as a part-time employee. Franciser and Manager have very upetting communication with this situation and have unexplained to me that they will be explaining about this problem when I didn get any updates ever since I worked.


Discount foods


Rude Manager, franchiser, delayed payments
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Former Abused Front of House Staff

Very fast paced work environment for very little pay and expected to perform at your very top level and also deal with a bunch of abuse from the management. At this level, this job can become extremely physically and mentally draining from all the customer service, upselling, food preparation and cleaning tasks. Boss was extremely rude and inconsiderate and only liked their employees when there were good sales days (which is extremely rare). No signs of positivity at all and instead only being constantly told what is done wrong and mistakes combined with relentless screaming and scolding from the boss. What's worse, boss is always in denial when I tried to tell her to take it easy on the negativity. Honestly QAT (boss) if you are reading this, I just want to say thank you very much for disrespecting my hustle and my hard work and my effort into making the store an amicable environment between our co-workers and the customers and you never seem to acknowledge this. I'm glad I don't have to work there anymore because now I can no longer put up with your abusive behaviour to me and the rest of the employees and I can no longer have my value and my pride destroyed by your lack in leadership, in fact you are not fit to be the leader at all, you are really nothing but a pusher. I hope the next time you do this to someone or other future employees can put up with your abusive behaviour as much as I did. Definitely would not recommend this to anyone unless if they need a job so desperately they can go to the measures of getting thrown under the bus by the poor management.
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Stable hours but poor management

Once you got into the swing of things the job itself was quite easy. Got very repetitive with managers asking tasks from me that didn't line up with what I had been trained for/my own judgement. Was often undermined for my judgement.


50% staff discount


Dodgy management
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Friendly coworkers

Friendly workers, not too long hours good for students night shifts range from 3:30-9:30, you learn great customer service skills, how to count money, free soldiers for everyone that isn’t sold.


Half priced lunch during shifts


Filled priced lunch during shift, only person serving
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Not worth your time applying for a job at Roll’d

Higher management is hard to get a hold of, either getting very late responses or none at all. Management was the worst management team I’ve had in my 10 years of working in hospitality. There’s never any positive feedback given, only negative feedback and being told what’s been done wrong, never what’s been done right. It can be very fast paced and can get very draining physically and mentally - especially when there’s no words of encouragement from management. There’s no job security here, and as I’ve seen in hiring processes, if you’re not good enough for them they won’t take a chance on you at all, which usually means a day that’s understaffed. Manager created an extremely hostile work environement and as I’ve witnessed even made employees cry from stress. Never been thanked for starting a shift early if needed, never been thanked for staying back and never been payed for staying back even when I’ve been asked to be payed for the work I do. Overall, wouldn’t ever recommend this job to anyone. It’s a lot of work (cleaning, up selling, food prep) for a minimum wage job. Definitely not worth being put down for not up selling, definitely not worth the stress. With all that said, if management stepped up to the plate Roll’d would be an awesome work place, lots of customer service experience and decent work mates.


Friendly work mates


Couldn’t fit everything here
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Working at Roll´d Vietnamese Street Food was great, I had the opportunity to work in the Sydney International Airport, it was challenging for me because it was the first time I had to face customers and I passed it through with a lot of good feedbacks.
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I work in the peek hours at work where we serve 300 customers on average between 12 and 2. i also help prepare and clean before and after the peek serves hours
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Overall rating

Based on 79 reviews

Ratings by category

3.2 out of 5 stars for Work/Life Balance
2.8 out of 5 stars for Salary/Benefits
2.7 out of 5 stars for Job Security/Advancement
2.6 out of 5 stars for Management
3.2 out of 5 stars for Culture

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