Rolld
3.1 out of 5 stars.
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Australia74 reviews

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3.2Work–Life Balance
2.9Pay & Benefits

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Take it from someone who's been here a long time...

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The most useful review selected by Indeed
Been in Roll'd for more than 5 years now. Met my spouse there, too. We started as humble Team Members in one of the first stores, both worked our way up, and we now earn a 6-figure annual salary. We were lucky to have an employer who mentored us, and now a company who takes care of us and also gives back to the community (Blue Dragon).Roll'd is very fast-paced, no doubt. And we thrive on it. The work load is definitely challenging, but we have a whole team who carry one another, and that reflects Vietnamese culture of family that stick together like rice.If you're looking for something easy-going that might melt your brain this job might not be for you. If you are passionate for food and wanna share that passion, if you are looking for something fulfilling, stimulating, keeps you on your toes, something that could give you grit and develop some practical life skills with real opportunities to advance your career and grow as a person, then this is for you.The system is obviously not perfect. You just gotta find the stores with leaders whose goal is to foster a healthy working environment that empowers and equips their team to be the best versions of themselves.

Pros

A job that makes you use your brain. Self development, Access to tools you need, training & apprenticeship, qualifications & pathways, opportunity to advance your career, $$$, yummy Viet food

Cons

You learn how to wash the dishes, You learn how to sweep and mop floors, You learn how to cook, You maybe get burnt from cooking or get cut from prepping vegies once in a while, but that's life so
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Underpaid & Overworked

Management is biased, depending on if you are a favorite or not, it determines your working hours and even your pay rate. Management is constantly threatening to fire people if they do not perform to her level or if they don't "confirm" messages sent into the group chat.Cannot take days off sick unless you have a replacement set. If their is no replacement, you are expected to come in even if you are sick. Pay is not worth the work load and it comes late nearly every week. If you are promoted to team leader you still do not get a pay rise until you can do EVERYTHING to a certain speed. You do not get trained at all and have to learn by watching others do it. And if you weren't perfect after the first time, fired. They do not let you know that you are fired, they simply don't roster you on for the next few weeks then you are removed from the work group chat.No set discounts. 50% if you work over 7 hours. 20% if you work over 5 hours. and no discount if you aren't working. No discounts at other stores.However, the staff there are very friendly and comforting, they make sure that you have a chance to get the job

Pros

Friendly Staff

Cons

Biased management, Heavy workload, Underpaid and Overworked
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Not recommended

Pay was bad, they give me many shifts and are feel like it’s because my pay rate is lower, and they insist on giving me shifts even if I told them I’m not free on that day. Friendly team members though

Pros

Half price if you buy food here

Cons

A lot to do but pay is bad
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Terrible Management

Management was terrible. They manually add in your hours worked. I often had missed hours on my payslip which meant I got my pay reduced. First off, one time I was late and had told the manager. I came in at 3:05pm, 5min late. Next week saw my payslip, manager had reduced 15min off my payslip in total instead of 5min. When I brought it up to her (J.P - her initials), she had said, "it is an expectation you come to work 15min early" like wtf. Another time, I came to work at 11:55am, my shift was at 12pm. But the manager screamed at me for showing up "late" saying how it is the company's expectations that you come 15min early even you don't get paid for it. After this I left.The management was just terrible. I wouldn't want to say where I work at because the manager will know - but just avoid roll'd in the city in general.PS, she also rostered people to go on 2-4 hours break to save labour cost. waste of time

Pros

colleagues

Cons

long hours, low rate, long breaks.
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Unfair paid

I already knew how to cook so they put me in the back of house. Even though, I asked to work front of house, they always found a way round it. -Back of house is a lot of responsibility, you have to cook, prep for the front of house and clean. Not just mopping the floor and washing dishes, you also have to change oil, get rid of waste to the storage and do a lot.-Compared to front of house which was just rolling soldiers and dealing with customers. Which gets paid the same or more than back of house(age min), we get scolded more than front of house. At least, pay back of house more like a salary of a chef, as, we already have a responsibility of a chef. Keep in mind, I was doing all this by myself most of the time.-They were very vague about the job description saying you are only back of house to help the kitchen so they don't have to pay you chef's rate. I was in the kitchen doing 4 disks at once with no help. Teaches good multitasking skill but not worth the pay for the effort you put out.Only good thing was your colleagues to keep you from going insane from the 10 orders that you are behind off. Note: It mainly girls in the front, you can only get the front after you work there for a while.

Pros

Discount on food||Underpaid

Cons

Don't pay for overtime and underpaid for workload|| Super busy
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Great workplace culture

Working in a growing company has given me an opportunity to learn and grow skills in different aspects. Work-life balance, supportive, and they are caring for each other. However, there is a lack of employee benefits and career developments.

Pros

Workplace culture

Cons

Management, employee benefits
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Good place to start of career in hospitality

Good environment to work but not enough hours and pay wasn’t the greatest but had a great boss who was very helpful and flexible when comes to hours of work but not enough days overall and just covers living exspense
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Friendly coworkers

Friendly workers, not too long hours good for students night shifts range from 3:30-9:30, you learn great customer service skills, how to count money, free soldiers for everyone that isn’t sold.

Pros

Half priced lunch during shifts

Cons

Filled priced lunch during shift, only person serving
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Productive and exciting

I have learned so much about customer service and selling skills at work. The salary is not as my desire but the people I were working with were very friendly and nice.
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Overall good for inexperienced and decent for little experienced

Lovely staff,easy tasks but there many of them and require timing skill, can be stressful during peak times, requires teamwork and communication, decent pay.

Pros

Not hard tasks, discount for food, young and friendly people

Cons

Work volume, requires constant attention
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Poor Management

Uninterested manager who does not look after his employees. Unattainable goals set. Unpaid Hours. Good relationship with other employees. Good hours. Minimum Wage.
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Good benefits and pay

decent job with good pay and benefits. Just be careful which store you go into as a big part of job enjoyment comes from which store is being managed properly

Pros

Good pay/ benefits

Cons

management in certain stores
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fun workplace

hard-working and nice employees build up my confidence level in communicating able to work at face pace learn new experience learn to be punctual at work able to run errands without complaint

Pros

good team work

Cons

long hours
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Educational working environment

My average day at work was busy and fun. I have been trained in food handling and customer service. My most enjoyable part of the job was providing customers with new food for them to enjoy. The hardest part of the job was educating new customers on the culture of Vietnamese food

Cons

Short hours.
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Overall rating

Based on 74 reviews

Ratings by category

3.2 out of 5 stars for Work/Life Balance
2.9 out of 5 stars for Salary/Benefits
2.8 out of 5 stars for Job Security/Advancement
2.7 out of 5 stars for Management
3.3 out of 5 stars for Culture

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