RUN! Run away as fast as you can - a hellish job full of abuse
This is the kind of company I would expect to see outed on 60 minutes or A Current Affair.
A typical shift is at least 24 hours long. They say you can go to bed from 10pm until 6am - that rarely happens. You're either still up dealing with heightened, aggressive young people or tackling shift and incident reports. If you're up til 2am dealing with incidents.. you don't get paid for that time. If you haven't slept more than 2 or 3 hours, you won't get someone come to take over. You'll still be expected to complete your shift and make good judgment calls whilst severely fatigued.
They make great speeches about supporting staff, strategies to avoid burning out staff and so on... it's all talk and when it comes to the crunch, nothing is followed through.. it never happens. Management use and abuse staff.
The kids - the poor kids are so traumatised, their behaviour is often extremely aggressive and yes, many will actually assault you. You spend your day getting verbally abused, threatened and it will break you down eventually. You can expect to walk away from this job traumatised yourself.
My entire training group had quit within 3 or 4 months. Worst job I have ever had.
I suspect the 5 star reviews on here are from management trying to do damage control.
You can salary sacrifice They promote from within.. if there's actually any staff left to promote
Expect to be called in constantly to cover shifts at the last minute, Expect to be lied to, manipulated and guilt tripped into accepting these shifts, Unrealistic expectations of staff, Management is disorganised.