Customer focused but target pressure causing issues
Payroll Technical Support (Current Employee) – Newcastle upon Tyne – 10 October 2018
I've been at sage for nearly a year now and I've loved every day of it, the day to day of working here is different, you are always kept on your toes with customers coming through with different queries, and I love that, the satisfaction of helping someone is top notch.
The rewards and benefits of working here are also amazing, and the flexibility for working times is changeable after your first year.
However there are issues with the company that is leaving a bad taste in my mouth ever so gradually... when I started the company there was no information fed to us that the roll was going to be this intense for sales... 1 year down the line I'm sitting in the middle of October no where near my sales target [Im technical support] and im starting to panic, and now instead of giving my customer the best possible tech support i can, im always looking at what i can sell them after the call is complete...
I'll be honest I've not had an issue in the 12 months I've been here, it's just this month, there are steps in place to get this resolved but the pressure do change is beyond a joke.
Commission, Incentives, holidays, flexible hours