2/. The pay needs to be revised and working conditions come into line with at the very least the minimum National Employment Standards and industry award. Salmat contractors can actually do all the folding of a job, (which can take 4-6 or more hours) and deliver more than 3/4 of the catalogues (which can take 2-3 hours or more) and still not get paid if they fail to finish the job. This is also a common documented issue relayed by past and present catalogue delivery contractors employed by Salmat.
The reason they failed to complete could be any number of reasons, sickness, weather, family emergency, the app not working etc, ect. It is s fact that they will not be paid because they did not complete it. Especially if they are under supervision by area reps as described above. However they indeed did still do all of the folding hours and 75% of the deliveries, a lot of hours work for no money at all. They can validate and show the work they did complete but still not get paid anything at all. How is this fair. It is not. Under no other award would this be acceptable. Most awards If you called in on casual employment to do a shift then your paid a minimum of 2 hours even if you only work 1 hour due to it not being busy. All other awards will pay you for the work that you have completed. If you go to work, sign in and then start to undertake tasks required to do your job then you are paid for the hours you worked - regardless of whether you completed the required load for the day. You might have had to go home sick pick up a sick child from school or the work environment on the day might not have been suitable for continuing the work, but still you are paid for the work hours you undertook. So many of your catalogue delivery contractors do not get paid even though they did indeed complete many hours of work for your company. This really needs to be addressed.
May be a solution to this would be to divide the two parts of the delivery process. One being the folding of the catalogues, which could be paid separately on completion of the process. The other being the delivery of those catalogues. The app could be programmed to calculate the percentage of the walked territory and pay accordingly, for example 25%, 50%, 80% ect. At least then the contractors would be paid for what they work. Sometimes even Mother Nature could be the reason for not completing. If you go out one day to deliver and it pours down when your halfway through your deliveries, you have to finishe because you can’t continue but then you don’t get another window to be able to finish the contract - why should you not be paid for the work that you completed.
salmat is there is plenty of fair work issues that need to be addressed in regards to providing a fair work environment and experience for your catalogue delivery contractors that you employee. I believe that you acknowledge these issues and hide behind the ‘contractor’ term of employement so as not to address these very real issues. Please step up and look after your workers because without them you can’t deliver s positive and completed result to the companies that enlist your services. Be fair, be caring, be kind, be professional, be ethical.
What i got told you cant just do weekend deliveries you have to do the midweek delivieries also. Because i have asked for weekend but the area rep said that i have to do midweek also so its not flexible at all.
I left Salmat because I didn't have enough time for all of the work. Also, the amount of work compared to the time taken was too long, to justify the pay. when I emailed the area representative with 2 weeks in advance that I was unable to do the work because I was injured. I had to get my family to help for over 4 weeks because the delivery men kept sending all the pamphlets.