Serco Group
3.5 out of 5 stars.
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Serco Group Careers and Employment

About the company

  • CEO
    Rupert Soames
  • Founded
  • Company size
    more than 10,000
  • Revenue
    $1.5bn to $7bn (AUD)
  • Industry
    Government & Public Administration
Learn more


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106 jobs


Salary estimated from 534 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 4K reviews and is evolving.


Talent Acquisition Advisor in Adelaide Region SA
on 19 May 2021
A great company with many opportunities
Serco is a rapidly growing company with loads of opportunity and exposure to many people, contracts, clients and business units and sectors. There are many contracts affiliated with government within Serco and is a fabulous place to gain exposure or get your foot in the door. I started at Serco as a temp and was made perm - they value great team members and are invested in seeing them stay longterm.
Customer Service Representative in Varsity Lakes QLD
on 14 September 2021
Its ok - mixed
Stressful targets impossible to maintain. Really low pay for high stress. Management are horrific, they pay painfully low for the stress you go through daily. PAY RANGES $22 TO $23.50 for 1st Year. Low pay for INTENSE WORKLOAD. Everything is money driven. Cost cutting is to the point of making work difficult to complete. Co workers were great. Some Team Managers were nice. Fast paced work + plenty of chances to up-skill, pay is on the lower end of fair & reasonable.
Customer Contact Agent in Victoria
on 20 August 2021
Very professional and good work culture
Get the required training,feedbacks and constant help from floor supports,TLs and very friendly approach from coaches too.It is a great place to work!!
Customer Service Representative in Essendon Fields VIC
on 25 July 2021
Run dont walk away
This would be the worst place I have ever worked for and Ive work in some ugly unworkable places in my life and spent 6 months in the Kuwaiti desert working.TL's are walking around thinking they have god like powers and they havent a clue about how they need to apply their role management is no where to been seen or heard and after communicating with one, I being to wonder how the places even are SPIED ON EVERY MOVE YOU MAKE AND EVERYTHING ON YOU SCREEN!This place is set up to make you hate you life and the choice you made to ever work there
on 22 June 2021
Former employee
At first great to learn alot of new things.Co workers were great. Some Team Managers were nice. Others were degrading.. They certainly don't know how to make their new employees feel inspired. More like bullying in the workplace.Are all call centres like this???First time I broke out on my skin with Dermatitis due to the stress of the environment..

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Questions and answers

People have asked 36 questions about working at Serco Group. See the answers, explore popular topics and discover unique insights from Serco Group employees.

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  • Benefits
  • Hiring Process
  • Interviews
  • Salaries
  • Working Culture
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  • Company Future
  • Dress Code
  • Part Time Jobs
  • Shifts
  • Work from Home

Interview insights

Insights from 182 Indeed users who have interviewed with Serco Group within the last 5 years.
Average experience
Interview is easy
Process takes more than one month
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