Serco Group
3.4 out of 5 stars.
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Serco Group Careers and Employment

About the company

  • CEO
    Rupert Soames
    approve of Rupert Soames's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    $1.5bn to $7bn (AUD)
  • Industry
    Government & Public Administration
  • Headquarters
    Serco UK Enterprise Hous...
  • Link
    Serco Group website
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75 jobs


Salary estimated from 1K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 4.3K reviews and is evolving.



Customer Service Officer in Essendon Fields VIC
on 15 August 2022
Good place to work, nice colleagues, coffee and tea provided, good kitchen facilities
most of the floor walkers had no previous training as we all started around the same time and therefore not really equiped to help with complex enquiries. Most of the trainers returned to other sites after the training ended and we were left to muddle through ourselves. Frustrating, long wait times for customers.
Detainee Services Officer in Brisbane QLD
on 25 September 2022
Don't do it
Don't work for Serco.Boys club is alive and well.Managers with no idea making decisionsNo work life balanceNo regard for long term employeesLittle to no job security
Customer Service Officer in Burnie TAS
on 20 September 2022
Extremely stressful. 10% of what you are taught is the information you need the rest your expected to learn on the fly. Kpis are ridiculous. Team leaders are useless and judgemental.
Customer service telephonist in Mill Park VIC
on 13 September 2022
Disappointing work ethics
Very disappointing to work for and management don’t care about the their team. Leaving unqualified staff to defend for themselves is very unprofessional
Trainer then back to customer service in Essendon Fields VIC
on 12 September 2022
Pay rate not very good
Working for a company like Serco I thought would be secure but losing the contract to one of their jobs made us all realise this is not really working for the government and it is not secure. Although there is movement to grow that may dissapear if they lose a contract which is what happened to me. Just as I got may ideal position I lost it within a month and had to go back to answering phones.

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Questions and answers

People have asked 51 questions about working at Serco Group. See the answers, explore popular topics and discover unique insights from Serco Group employees.

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Interview insights

Insights from 350 Indeed users who have interviewed with Serco Group within the last 5 years.

Average experience
Interview is easy
Process takes more than one month

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