Serco Group
3.4 out of 5 stars.
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Questions and Answers about Serco Group

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51 questions about working at Serco Group
Toxic, overbearing, constant drama
Answered 5 June 2017
Colleagues! Early leave
Answered 27 June 2017
Bad management, overworked and underpaid.
Answered 23 August 2018
Closing time is about 10-11pm, obviously can’t end your shift until you complete your call. If you’re too slow to clock out, you have to accept the next call.
Answered 24 April 2017
Attempting to do a job with insufficient training, very little actual support whilst on calls (especially now if you are working from home ) and attempting to meet KPIs. Not knowing if work is actually going to continue as only given roster with a weeks notice, which as a casual is extremely stressful. Being treated like a number not an actual person. Break times are ridiculous tight, 10 mins for a break 30 for lunch timed to the exact minute. Never been more stressed and unsupported in a job than at Serco.
Answered 17 March 2019
Over a 3 month process
Answered 7 September 2018
Gentle men dressing
Answered 27 June 2017
Familiarising yourself withMyGov and Services Australia websites will help you understand training. You will be able to help the customer more efficiently if you can type reasonably it will help you take more calls, however nothing will help if you receive complex calls out of your scope and also out of your supervisor's training/scope, there were long wait times for assistance so try to take note during training
Answered 5 June 2017
Very little
Answered 1 August 2019
Nop. roster shift 7AM - 7PM. IF you need flexible working hours then you need have valid reasons or letter from Dr.
Answered 2 May 2019
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