Serco Group
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Questions and Answers about Serco Group Interviews

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Over a 3 month process
Answered 7 September 2018
Gentle men dressing
Answered 27 June 2017
Familiarising yourself withMyGov and Services Australia websites will help you understand training. You will be able to help the customer more efficiently if you can type reasonably it will help you take more calls, however nothing will help if you receive complex calls out of your scope and also out of your supervisor's training/scope, there were long wait times for assistance so try to take note during training
Answered 5 June 2017
Research the company, understand the role you are applying for, be prepared with a few questions of your own to demonstrate your interest + understanding of the role.
Answered 16 July 2017
Dig some info from their website about company services etc
Answered 8 July 2021
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