Tell me what you know about the role and Serco
Tell me about a time when you dealt with a difficult customer.
Tell me about a time when you managed a conflict.
Tell me about a time you received good feedback
Tell me about a time you worked with the team towards a common goal
Tell me about a time you helped a client through a process
How do you demonstrate high attention to detail?
How do you work under pressure?
When was a time you had to work outside your usual job (this ones a real doozy)