Lack of staff all the time. Never being able to complete my job role and having to do a completely different job role with the promise that my job role will go ahead once they have enough staff. However there will never be enough staff and you will always be stuck in a job role that no one wants to do. Not even management.
Attempting to do a job with insufficient training, very little actual support whilst on calls (especially now if you are working from home ) and attempting to meet KPIs. Not knowing if work is actually going to continue as only given roster with a weeks notice, which as a casual is extremely stressful. Being treated like a number not an actual person. Break times are ridiculous tight, 10 mins for a break 30 for lunch timed to the exact minute. Never been more stressed and unsupported in a job than at Serco.
Lack of support especially when dealing with aggressive customers. Full on training in another department and then expected to do well after only 6 days. This new training is not within the scope of customer service which we have applied for. Poor floorwalkers have to deal with over 50 flags for help at the same time. Disorganized and choatic workplace environment.
Lack of support and training to even do your job properly. Impossible kpis and performance expectations
Managing of Staff as we could not get Staff unless they meet the security clearance protocol.
Dis-organisation and lack of good leadership.