Poor training, kpis are unachievable. It dont matter how hard you work anyway. Once this company has used you up they fire you. And repeat the cycle next year with a new bunch of victims.
Even though there are beutifull views of Dandenong which make work more pleasant. It can be a tough environment to be apart of. Serco is currently going through a strong period of change and its not for the better. They have trained the telephony staff in processing. Some staff doing well. Others struggling as this was not the original role they applied for. In turn now the night processing staff have no work because its all being done during the day. Bad morale all round. I feel bad for doing processing when I should be doing the job I do well in telephony. Its not a work environment that will make you happy. Only stressed about whats coming around the corner.
Poor. Sweat shop would be more appropriate place to work.
I didn’t feel there was enough care for the employees by management