Serco Group
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Questions and Answers about Serco Group Working Hours

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10 questions about Working Hours at Serco Group
Closing time is about 10-11pm, obviously can’t end your shift until you complete your call. If you’re too slow to clock out, you have to accept the next call.
Answered 24 April 2017
Nop. roster shift 7AM - 7PM. IF you need flexible working hours then you need have valid reasons or letter from Dr.
Answered 2 May 2019
Available 38 hours of the week
Answered 5 June 2017
Yes about 40c per hour
Answered 16 April 2021
They bought the best equipment they put action plans in place and never followed through
Answered 19 August 2020
Yes. Serco is considered an essential service.
Answered 4 August 2020
Most days over 12 hrs and expected to do work on weekends and public holidays. Employded for 38 hours a week and usualky worked over 70+ for no extra pay. Little clause in contract included and reasonable overtime but nobody could define what was reasonable.
Answered 27 January 2022
Majority of phone staff are able to wfh. Management are required to spend some time onsite
Answered 28 April 2022
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