Customer Service Representative Interviewing at Serco Group
See what people said about the interview process at Serco Group.
Interview experience
Based on 105 interviews
Average
Interview difficulty
Based on 109 interviews
Easy
Interview process length
Based on 103 interviews
About a month
Customer Service Representative Interview process at Serco Group
Overall experience
On a scale of 1–10 where 1 is Poor and 10 is Excellent, rating is 5.
On a scale of 1–10 where 1 is Easy and 10 is Difficult, rating is 3.
Interview process length
About a month
26%
About two weeks
21%
About a week
20%
More than one month
17%
About a day or two
16%
Most reported steps
Phone call/screening
62%
Background check
51%
On-site interview
48%
Problem solving exercises
30%
Group interview
28%
Least reported steps
Drug test
3%
They have no interview
1%
Take-home/sample work
0%
What candidates say about the interview process at Serco Group
- Over a 3 month processShared on 14 March 2022 - Customer Service - Ballarat VIC
Customer Service Representative Interview questions at Serco Group
Commonly asked questions, as reported by candidates
- ExperienceShared on 27 November 2023 - Customer Service Agent - Sydney NSW
- Tell me what you know about the role and SercoTell me about a time when you dealt with a difficult customer.Tell me about a time when you managed a conflict.Tell me about a time you received good f…Shared on 7 April 2023 - Customer Service Representative - Box Hill VIC
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- Companies
- Serco Group
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- Customer Service Representative