Serco Group Employee Reviews

Decent, inclusive, and friendly place to work. Management is usually understanding but the KPIs are unrealistic. The work itself is very stressful and needs a lot of patients.

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Overworked and bad management

Health & safety (Former Employee) - Adelaide CBD SA - 29 November 2023

No one told me that I had to start very early in the mornings & on weekends. When you ask for a bit of flexibility; shown the door and shouted down.I’m so lucky to escape that horrible place. I feel sorry for the staff - they all look miserable and the problem starts at the top. People and culture - do something! Lead with compassion!!!

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Serco Group insights

Based on 23 survey responses

Areas for improvement

General feeling of work happiness
Sense of belonging
Fair pay for job

Horrible

Customer Service (Former Employee) - Newborough VIC - 26 November 2023

Worst place I have ever work. Managers dont care about you, under paid, Managers refuse to take escalated calls. Micro Managing is a very serious issue

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Lacking in most areas

Call Centre Agent (Current Employee) - Queensland - 22 November 2023

Terrible training methods.Thrown in the deep end. Management do not want to hear complaints .Constant I.T issues.Pay is below average.Some nice supportive colleagues.

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Treat staff like numbers

Team Leader (Former Employee) - Essendon VIC - 3 November 2023

Big managers are toxic and liars they treat people like numbers, your job is never secure and they try to keep you on a fix term contact for years so they don’t have to pay a redundancy package when they let you go. Positive is all the workers are lovely and you make great friends but not worth it get a better job and make friends at the club

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Great place

Linen Assistant (Former Employee) - Perth WA - 29 October 2023

Fantastic staff and managers. You are definitely respected. Mangers making sure you are ok. Regular team building lunches. Acknowledgement for the work you do. Not great with family/ work balance unless you are a favourite. But other than that its a great company to work for

Pros

Great Support

Cons

Family/work life

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Alright for a first job

Customer Service Representative (Current Employee) - Box Hill VIC - 27 October 2023

It is an alright workplace for a first job, as you learn skills that can then be used at other workplaces. There is no room for growth at Serco, contrary to what they advertise. So it is from experience, best suited as a first job to gain skills and use elsewhere.

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Okay place to work

Detention Service Officer (Current Employee) - Perth WA - 26 October 2023

Good company not really much bad about it. Management are fine and colleagues are friendly enough. The hours can be a little tiresome given the nature of the work.

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Good

Immigration Officer (Former Employee) - Sydney NSW - 20 September 2023

Worked at VIDC. Environment can be toxic but you just gotta know how to handle it and ignore it. Go work do you job and make your money. It’s fairly easy. Can be draining if you have a lazy off sider.

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Horrible work environment

Data Entry (Former Employee) - Mill Park VIC - 13 September 2023

The friends I made are for life But you couldn’t pay me enough to ever work for Serco ever againToxic environment felt like a prison Horrible management horrible pay and will leave you with mental scars for lifeDo not recommend

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Jobs at Serco Group

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Administrative Assistant - Remote

Customer Contact Officer - Remote

Customer Service Agent

Greater Adelaide SA

30+ days ago

Productive

Facility Operations Manager (Former Employee) - Western Australia - 30 August 2023

Excellent pay. Supportive management teams and helpful staff willing to get involved. Environment can take its toll however there are rewarding aspects of the job. No two days are the same.

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It’s good company but low pay rate

Customer Service Representative (Current Employee) - Work from Home - 24 August 2023

They will provide equipment and training for 8 weeks. The training is good, the team leaders are okay and the coaches are also okay. Really strict but that is understandable. good for first job not long term though. You can apply for different position in the company if desired. Not sure if it is true because I have not tried it.

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Great stepping stone role.

Customer Service Representative (Former Employee) - Box Hill VIC - 23 August 2023

Serco is a great stepping stone in to leadership, operations, recruitment or L&D. But to get there you will need to do the hard work that pays less. This can be challenging, and many leave before they get the chance for succession.The pay in higher duties is still very low compared to most companies - however, the experience you can gain is fantastic on a resume. I have great memories at Serco and also hardships (like any job, really) If you’re looking for work life balance, this role is not for you due to the nature of work. The role teaches you resilience and how to handle difficult customers - this all takes time to adjust to, however gives great life skills. This is a good first job. One thing that needs to be improved is leadership capability within the company.

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Poor management but good colleagues.

Detainee Service Officer (Current Employee) - Northam WA - 12 August 2023

Interesting place to work in. Extremely poor management but has a lot of good colleagues. Good money if you are willing to put in time and effort for overtime, otherwise it's not worth it.

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A memorable place

Call Centre Operator (Current Employee) - Box Hill VIC - 5 August 2023

Good team members and staff generally stick together. Pay and conditions could certainly be better and I wish this suggestion would be taken more seriously by management

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Great work environment

Customer Service (Former Employee) - Mill Park VIC - 31 July 2023

Loved working for Serco. What made the role enjoyable was all the people you worked with. It was almost like a bug family. Always so supportive, friendly and a great team work environment.

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Poor work balance

Call Centre Operator (Current Employee) - Box Hill VIC - 24 July 2023

Want accommodations for mental health/disabillity? Want flexible hours? Yeah, you're best bet is to find somewhere else. You can't set your hours nor change them.Being told "we're here for everyone!" Then being told it's going to take weeks for accommodations to be implemented

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Fun place to work

Customer Service (Former Employee) - Bendigo VIC - 20 July 2023

Fantastic place to work Support environment Great perksGood team environment Free coffee and theme daysGreat career progression Further study offeredSupportive culture

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Serco - Avoid at all costs

Speed Camera operator (Former Employee) - Melbourne VIC - 11 July 2023

Dont, just dont. If you do you only have your self to blame.They happy underpay and forget to pay for shifts and if their equipment or systems dont work you sit around and wait on time you dont get paid for

Pros

None

Cons

Dangerous job, treat staff like dirt

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Very boring

Call Centre Operator (Current Employee) - Varsity Lakes QLD - 11 July 2023

The work itself is easy once you learn it, but then it gets extremely repetitive and boring. The pay could be better considering we have to deal with sensitive information.

Pros

Free breakfast

Cons

Dealing with annoying customers and sometimes, long times between breaks.

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Pay is crazy low and the amount of stress is crazy high

Customer Contact Officer (Current Employee) - Dandenong VIC - 27 June 2023

This job is not for the faint hearted. The pay is bare minimum and the workload is heavy, fast paced and intensive and support lines never answer.The perks is an absolutely amazing team leader you wont get fired for making a mistake and that's all.

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