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Questions and Answers about Serco

Here's what people have asked and answered about working and interviewing at Serco.

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The best questions are directly relevant to Serco.
  • What is the work environment and culture like?
  • How are the working hours?
  • What are some tips for doing well in the interview?

18 questions

There are no perks just lots of disappointments

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Gentle men dressing

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I couldn't emphasize more that the culture is money driven and basic wh&s is ignored, side stepped or delayed to save money. Consideration for staff or the clients in their care is negligible at best. Jobs for the boys and relatives (who are trusted to perpetuate the culture they want) is the prevailing culture. If you are intelligent and above average in awareness in Australian workplace standards then you are a threat to the establishment. You will be ignored or shafted to another area or targeted for dismissal as soon as you make your first ever mistake. The majority of upper management are a farse because they are friends or family of higher ecshalon Serco. The serious question is: " How does the Australian Government let this contractor operate without any respect for the Australian work culture that has been built over such a long time? Serco operate a Commander Control British system of management. They manage to make themselves look good on paper when you read their glossy magazines! This is especially sickening. There s no avenue of any kind to give your input. However, once a year they bribe their staff to complete the annual survey claiming they want staff input? Staff all know that Serco only wish to boast to the Govt about this year's Engagement Rate with staff which always exceeds the previous year's rate!!! Each year the prizes (bribes) for completing the survey get more and more enticing. Once the survey is complete they make some attempt to make some window dressing changes. Within 6 months everything goes back to the way they were. My experience with this company was to bring me to a nervous breakdown or to shut up and effectively swallow my tongue along with my personal and Australian values. I oscillated between the two for the last few years. Why did I stay so long? Because the experience of working with such a culturally diverse client in immigration services is the appealing part & the job itself is good. My experience with the previous contractors GSL & G4S was very good and I yearned to be treated with the respect I was then, and hoped that change would come slowly? It didn't! It won't!

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It is a diciplint and tidy manner.

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Just a bad business to work for and huge mistake on my part.

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Poor. Sweat shop would be more appropriate place to work.

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Casual employ can mean from 0-30 depending on if management like you and you fit in by being absolutely a robot

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Some roles are regular eight hour days and others are shift work with varying hours.

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Well organised bring your talents and use it within the company

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