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Questions and Answers about Serco

Here's what people have asked and answered about working and interviewing at Serco.

View all 19 questions about Serco

What is the company culture like at Serco?

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6 answers

They support bulling at Acacia but Serco has valuable career

Answered - Prison Officer (Former Employee) - Acacia Prison W.A

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I couldn't emphasize more that the culture is money driven and basic wh&s is ignored, side stepped or delayed to save money. Consideration for staff or the clients in their care is negligible at best. Jobs for the boys and relatives (who are trusted to perpetuate the culture they want) is the prevailing culture. If you are intelligent and above average in awareness in Australian workplace standards then you are a threat to the establishment. You will be ignored or shafted to another area or targeted for dismissal as soon as you make your first ever mistake. The majority of upper management are a farse because they are friends or family of higher ecshalon Serco. The serious question is: " How does the Australian Government let this contractor operate without any respect for the Australian work culture that has been built over such a long time? Serco operate a Commander Control British system of management. They manage to make themselves look good on paper when you read their glossy magazines! This is especially sickening. There s no avenue of any kind to give your input. However, once a year they bribe their staff to complete the annual survey claiming they want staff input? Staff all know that Serco only wish to boast to the Govt about this year's Engagement Rate with staff which always exceeds the previous year's rate!!! Each year the prizes (bribes) for completing the survey get more and more enticing. Once the survey is complete they make some attempt to make some window dressing changes. Within 6 months everything goes back to the way they were. My experience with this company was to bring me to a nervous breakdown or to shut up and effectively swallow my tongue along with my personal and Australian values. I oscillated between the two for the last few years. Why did I stay so long? Because the experience of working with such a culturally diverse client in immigration services is the appealing part & the job itself is good. My experience with the previous contractors GSL & G4S was very good and I yearned to be treated with the respect I was then, and hoped that change would come slowly? It didn't! It won't!

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KPI driven organisation to achieve targets determined by govt and financial imperatives. Serco relies on naivete and insecurity to manipulate employee behaviour and 'values'. Command and control management style, evidenced by inexperienced and untrained trainers, team leaders and management staff having a 'do as I say' posture. Toxic environment and lots of bullying incidents that a are unacknowledged. HR has no presence or willingness to independently seek staff feedback. 'Don't ask, don't say'.

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High standard of customer service where correct information was located via their programs to ensure you were giving the correct information to customers

Answered - Customer Service (Former Employee) - VARSITYN lAKES QLD

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Hahaha.....You assume too much!
Serco doesn't have a company culture, it has toxic environments that thrive in a murky world that is "make money" at any cost to staff, others will come to fill jobs. Foresight and planning by Management is appalling. The Management will always ensure that they have their nest well feathered before considering staff.
Seriously. Don't waste your time with Serco.

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Only concerned with the profit margin, not concerned with how they achieve it.

Answered - maintenance (Current Employee) - Perth WA

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