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Serco Employee Reviews in Gold Coast QLD

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3.5Work-Life Balance
3.4Pay & Benefits
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5.0
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Featured review
Serco selected this as a representative review
I enjoyed my job as hospitality manger, and the other workers.
Hospitality Manager (Former Employee) –  Cairns QLD22 April 2016
My job with SSDS as a hospitality manager gave me the oppertunity to show my customers my talent to serve them and to look after their wellbeing when they attended their respective messes. My co-workers and myself got on together really effectively, I didnt find any part of the job hard and the enjoyable bits were when the officers had their functions and were pleased with how things were run.
Pros
happy customers
Cons
Nil
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4.0
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Great training facilities provided & very strong staff well being focus
Customer Service (Current Employee) –  Gold Coast QLD25 September 2017
I really enjoy working at Serco as the team building exercises have been fun and add to the day.

The culture is very much focused on making a job that can often be seen as very solitary (call center) as inclusive.
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2.0
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Friendly staff but job itself and job security lacking
Customer Service Representative (Current Employee) –  Gold Coast QLD28 February 2017
Some nice staff members. Management not so friendly or accommodating to anything. Once you've up-skilled to the highest level there's really no more advancement.
Pros
In off peak you can take a fair bit of leave
Cons
Sometimes no shifts, poor managment, young team leaders with no leadership skills
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4.0
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Dynamic and progressive in its field of opperation
Team Leader (Current Employee) –  Varsity Lakes - Gold Coast13 April 2015
A fast,energetic and demanding environment - staffing control - Quality demanding - stringent KPI's.
Great support and training
Pros
close to home -
Cons
no career opportunity's to progress - reached ceiling
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Overall rating

3.6
Based on 3,467 reviews
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Ratings by category

3.5Work/Life Balance
3.4Salary/Benefits
3.1Job Security/Advancement
3.2Management
3.4Culture