Serco Pay & Benefits reviews: Customer Service Representative
Customer Service Representative63 reviews
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This is a typical call centre environment with your every minute of the work day monitored. The work itself is not so bad, lots to learn at first but once on the phones it gets easier. The biggest problems are the low pay and the fact that there is only very limited parking near the building so you need to either get in early, take public transport, or have a 15-20 minute walk to the closest parking.
Long hours, poor pay, lack of access
You are Working long hours for the minimal wage. There are so many expectations and KPIs that the team leaders wants us to meet . The pay doesn't match thier expectations . It's a mentally stressful and exhausting job. I wouldn't recommend this to anyone. It really isn't worth your mental health . It only gets worse
Long hours, no support, low wage
Such a toxic work environment with minimum pay. They are focused on their kpis rather than their staff. They care heaps about unplanned leave (and in turn expect u to provide medical certificates) when majority of their staff are casual. This also effects your chances if you apply for other roles. Even with the certificates provided. To book days off you need to book way in advance which is crazy with the amount of people they have rostered on. They cut shifts with very little warning and just put it down to 'business needs' and can't give you a definite answer when things will pick up again. Their training is way to fast and not effective. They expect their call centre agents to now do processing work with very basic training from a trainer who has no business being a trainer as she does not have the patience and understanding. Training 100 people at once is ridiculous. No extra pay either for this work, when it is a lot more stressful. They have lost a lot of people, but do they care? No! They just keep hiring more people. They try to motivate us with free food days which they think we will be happy with. Sorry but it just doesn't cut it. The only positive to working here is your colleagues. They are all great and supportive. Some of the team leaders are okay! Please think twice before applying to work at Serco.
Culture of bullying, lies, cliques, empty promises and even more bullying. Raise this with management and you are told that you are the problem. Do not expect any progression if you are not part of the clique that exists. Disgusting work life balance and even more disgusting pay. Minimum wage to do this job should almost be illegal.
If you make it to Christmas they have a great end of year event but you have to work hard towards it. The only time you get paid good money is if you work overtime hours, public holidays and weekends if you request a shift that is available for those times. Rotation of Supervisors is quite frequent so you don't get to have a Supervisor or Team Leader for long and not long enough for them to give you a personal reference.
Trained on the job, flexible working hours and making friends
Wait a month before getting paid, Low income, Need to be switched on
Fast paced work, training is given often, plenty of chances to up-skill, pay is on the lower end of reasonable, but the work environment is quite supportive and friendly and so are management.
Great people to work with
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