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Serco Pay & Benefits reviews: Customer Service Representative

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5.0
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Serco selected this as a representative review
I enjoyed my job as hospitality manger, and the other workers.
Hospitality Manager (Former Employee) –  Cairns QLD22 April 2016
My job with SSDS as a hospitality manager gave me the oppertunity to show my customers my talent to serve them and to look after their wellbeing when they attended their respective messes. My co-workers and myself got on together really effectively, I didnt find any part of the job hard and the enjoyable bits were when the officers had their functions and were pleased with how things were run.
Pros
happy customers
Cons
Nil
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2.0
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Highly stressful with some rewards but made lots of friends
Customer Service Representative (Former Employee) –  Varsity Lakes QLD12 September 2017
If you make it to Christmas they have a great end of year event but you have to work hard towards it.

The only time you get paid good money is if you work overtime hours, public holidays and weekends if you request a shift that is available for those times.

Rotation of Supervisors is quite frequent so you don't get to have a Supervisor or Team Leader for long and not long enough for them to give you a personal reference.
Pros
Trained on the job, flexible working hours and making friends
Cons
Wait a month before getting paid, Low income, Need to be switched on
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5.0
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Good work environment, average pay
Customer Service Specialist (Current Employee) –  Varsity Lakes QLD7 June 2017
Fast paced work, training is given often, plenty of chances to up-skill, pay is on the lower end of reasonable, but the work environment is quite supportive and friendly and so are management.
Pros
Great people to work with
Cons
average pay
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3.0
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Good for people with no experiences.
Customer Service Representative, Box Hill (Former Employee) –  Melbourne, VIC24 August 2015
-Pay did not match the stress of the work
-Good people, very helpful and always willing to help
-Good management, fair but firm.
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Overall rating

3.6
Based on 3,464 reviews
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Ratings by category

3.5Work/Life Balance
3.4Salary/Benefits
3.1Job Security/Advancement
3.2Management
3.4Culture