Serco
3.5 out of 5 stars.
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Serco Pay & Benefits reviews

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Competitive atmosphere - competing with others to meet KPI's through games and everyday activities. Stressful meeting KPI's as some of them are unachievable. Serco is diverse and accepting and you'll meet people from diverse backgrounds.
Pros
Friendly atmosphere
Cons
Long hours; pay average; stress of meeting unachievable KPI'
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You are Working long hours for the minimal wage. There are so many expectations and KPIs that the team leaders wants us to meet . The pay doesn't match thier expectations . It's a mentally stressful and exhausting job. I wouldn't recommend this to anyone. It really isn't worth your mental health . It only gets worse
Cons
Long hours, no support, low wage
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This is a typical call centre environment with your every minute of the work day monitored. The work itself is not so bad, lots to learn at first but once on the phones it gets easier. The biggest problems are the low pay and the fact that there is only very limited parking near the building so you need to either get in early, take public transport, or have a 15-20 minute walk to the closest parking.
Cons
Long hours, poor pay, lack of access
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Such a toxic work environment with minimum pay. They are focused on their kpis rather than their staff. They care heaps about unplanned leave (and in turn expect u to provide medical certificates) when majority of their staff are casual. This also effects your chances if you apply for other roles. Even with the certificates provided. To book days off you need to book way in advance which is crazy with the amount of people they have rostered on. They cut shifts with very little warning and just put it down to 'business needs' and can't give you a definite answer when things will pick up again. Their training is way to fast and not effective. They expect their call centre agents to now do processing work with very basic training from a trainer who has no business being a trainer as she does not have the patience and understanding. Training 100 people at once is ridiculous. No extra pay either for this work, when it is a lot more stressful. They have lost a lot of people, but do they care? No! They just keep hiring more people. They try to motivate us with free food days which they think we will be happy with. Sorry but it just doesn't cut it. The only positive to working here is your colleagues. They are all great and supportive. Some of the team leaders are okay! Please think twice before applying to work at Serco.
Pros
Colleagues
Cons
Salary, Management
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I have nothing much to say Place is a Multicultural environment Workers are friendly to each other Car park onsite Coffee provided in the kitchen Overall I think it the work itself is ok But pay and management can do better
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Dont handle anything well, especially if hurt at work here. Very unorganised for travel and dont expect to get out of pocket expensess met. Go on secondment and you will pay through the pocket. Hr is very bad to deal with.
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It was a good experience working for Australian Taxation and learnt a lot of knowledge in that job. Also, lots of free food and casual wear everyday which was amazing and team was very friendly. But the work is pretty stressful and the pay is too less.
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Culture of bullying, lies, cliques, empty promises and even more bullying. Raise this with management and you are told that you are the problem. Do not expect any progression if you are not part of the clique that exists. Disgusting work life balance and even more disgusting pay. Minimum wage to do this job should almost be illegal.
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Christmas Island for 2 years, made some good money, at the cost of missing family, funerals, birthdays etc.. Terrible food for $4 on site Same terrible food is free on night shift Senior Management is a joke Disgraceful accommodation provided, The buildings should be demolished, rebuilt, instead, everything is given a patch up until it breaks again Senior management are just there to cut costs, make their bonuses, then leave Immediate Managers and Supervisors deserve much more credit than they currently receive. There is a very specific guideline in regards to getting overtime, but if you follow this, you will very very rarely get called. Break the rules and get what you can
Pros
Good money, $30+ph
Cons
Disgusting food, cutbacks and penny pinching from Senior management
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Thorpughly enjoyed it when you had a good team.to work with, but if you dont have that can become very stressful and repetitive, great for people who like being ourdoors
Pros
Relaxed work
Cons
Repetition
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fast past, very large corporate size company, lots of benefits and training provided for professional growth, just a shame that Serco couldn't hold the Defence contracts.
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Very physical demanding job. Consistently being watched and monitored in all areas by big brother. Great work mates make it fun and enjoyable and entertained by detainees to distress from long hours. Cause a lot of mental and physical tiredness due to work loads.
Pros
Good money and work benefits.
Cons
As in most work places the gossip and rumors are full on.
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If you make it to Christmas they have a great end of year event but you have to work hard towards it. The only time you get paid good money is if you work overtime hours, public holidays and weekends if you request a shift that is available for those times. Rotation of Supervisors is quite frequent so you don't get to have a Supervisor or Team Leader for long and not long enough for them to give you a personal reference.
Pros
Trained on the job, flexible working hours and making friends
Cons
Wait a month before getting paid, Low income, Need to be switched on
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Great opportunity to travel. Good bunch of officers and most managers were fair minded. Saw service on Christmas Island, long days but a great teamwork enviroment.
Pros
Pays
Cons
Pay mistakes
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Fast paced work, training is given often, plenty of chances to up-skill, pay is on the lower end of reasonable, but the work environment is quite supportive and friendly and so are management.
Pros
Great people to work with
Cons
average pay
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Best place to work and proof myself. Always awared for my outstanding work. Great and helpfull team ever.Very supported manager, free parking area , flexible working hours go along with my life style.
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Days are very regimented and tailored around the correctional setting that you are working in. Days can be full of surprises and can also be very dour and unrewarding. There is little room for error or for losing concentration of the job at hand.
Pros
Free lunches
Cons
Lots of travel to get to work
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Every day was really busy unless payroll was locked for payments. I learned mostly about myself and to improve how to cope with such a stressful job It is a nice place to work, people are generally nice and respectful. Nice culture. The hardest part of the job was to update the data in the system before the payroll cut off and answering so many calls when you were really busy The most enjoyable part was to be able to have the flexibility of being late or early and make up the hours
Pros
Flexibility
Cons
Low salary for a really stressful job
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early starts and early finish, great for person with family, optional overtime, flexible hours. Staff are great and very friendly. Great working conditions.
Pros
flexible hours
Cons
none
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Overall a fulfilling job but noa secure one management on site great but cutbacks are making the job less attractive daily and conditions dwindling and seems top management getting bonuses and everyone else suffers good on them but hey who is doing the work 😝
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the team I worked with were fun and the day was made easy, Setting up for the day was a challange feeding 100-150 air men with three meals a day and cleaning up had its moments but the team worked together and had it done when expected.
Pros
half price meals was good.
Cons
had a break regualy
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