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Serco Employee Review

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Unpaid training
N/A (Former Employee) –  Mill Park VIC27 May 2019
I was obligated to attend a 2 hour job info session at IPA recruiting through my Jobseeker provider for a position at their new Mill Park office. They told me I was a succesful applicant and asked me to do 3 days of 'pre-employment training', from 9:30am-4:30pm. It is not paid training. Unpaid pre-employment training is a sneaky and unethical concept. Pay people for their time.
Pros
They were hiring jobseekers en masse.
Cons
Unpaid and unethical 'obligatory pre-employment training'
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Good culture
ATO Contractor (Former Employee) –  Box Hill VIC10 July 2019
The best call centre i have worked in . the management made an effort to keep the staff motivated with many off phone activities. the only negative was the travel involved each day
Pros
great culture
Cons
travel time
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Hostile environment
Customer Service Officer (NDIA) (Former Employee) –  Newborough VIC8 July 2019
Training is severely lacking, team leaders are often not around even when desperately needed. Minumum wage for a job that is mentally draining and managment ask way too much of staff. Casuals have to work 5 days a week full time hours and must basically beg for time off. Last time I checked this isn't how casual work is structured.

When issues are brought up with managment they are swept under the carpet and you are basically told to suck it up.

If you like being abused on the phone with no mental health program or further support then go for it.

Workplace moral is terrible and some team leaders even refuse to help on difficult calls
Pros
None
Cons
Everything
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Overall rating

3.6
Based on 3,496 reviews
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Ratings by category

3.5Work/Life Balance
3.4Salary/Benefits
3.1Job Security/Advancement
3.2Management
3.4Culture