Play YouTube video button

Serco Employee Review

View all Serco reviews

Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
horrible
Customer Service Assistant (Former Employee) –  Enoggera QLD10 June 2018
easily the worst experience I have had in the work force. I have learnt that performance equals punishment and the toxic culture and back stabbing environment is disgusting.
Pros
none
Cons
too many - do not apply to work here
Was this review helpful?Yes 34No 5Report

Other Serco Employee Reviews

Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Ineffective training.
Customer Service Representative (Former Employee) –  Box Hill VIC20 May 2019
Training which seems somewhat distant from actual requirements of the job. Thrown in at the deep end ,on the phones before "ready". Trainers not experts. Micro-managed to death. No positive recognition for staff who think outside the box to try and solve issues that taxpayers have. Team leaders don't understand that complex phone enquiries take time to solve and many things are not covered within the narrow confines of the scripting which staff are expected to religiously follow. Very stressful job. When seeking support or assistance, nobody seems that willing to help properly, or they help a little bit and then walk away and the poor operative on the phone is left to drown. I enjoy learning the job, but seem hampered by the system.
Pros
Good facilities.
Cons
Poor leadership, unwelcoming environment for new staff.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Toxic environment
Customer Service Officer (Former Employee) –  Melbourne VIC10 May 2019
Employees including management were unprofessional in certain aspects which was a major let down to see grown adults acting like high schoolers. Would not recommend a friend to work here.
Was this review helpful?YesNoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Serco. Our community is ready to answer.

Ask a Question

Overall rating

3.6
Based on 3,434 reviews
5907
41.1K
3846
2296
1287

Ratings by category

3.5Work/Life Balance
3.4Salary/Benefits
3.1Job Security/Advancement
3.2Management
3.4Culture