Play YouTube video button

Serco Employee Review

View all Serco reviews

Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good for people with no experiences.
Customer Service Representative, Box Hill (Former Employee) –  Melbourne, VIC24 August 2015
-Pay did not match the stress of the work
-Good people, very helpful and always willing to help
-Good management, fair but firm.
Was this review helpful?Yes 32No 16Report

Other Serco Employee Reviews

Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good culture
ATO Contractor (Former Employee) –  Box Hill VIC10 July 2019
The best call centre i have worked in . the management made an effort to keep the staff motivated with many off phone activities. the only negative was the travel involved each day
Pros
great culture
Cons
travel time
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Hostile environment
Customer Service Officer (NDIA) (Former Employee) –  Newborough VIC8 July 2019
Training is severely lacking, team leaders are often not around even when desperately needed. Minumum wage for a job that is mentally draining and managment ask way too much of staff. Casuals have to work 5 days a week full time hours and must basically beg for time off. Last time I checked this isn't how casual work is structured.

When issues are brought up with managment they are swept under the carpet and you are basically told to suck it up.

If you like being abused on the phone with no mental health program or further support then go for it.

Workplace moral is terrible and some team leaders even refuse to help on difficult calls
Pros
None
Cons
Everything
Was this review helpful?Yes 1NoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Serco. Our community is ready to answer.

Ask a Question

Overall rating

3.6
Based on 3,493 reviews
5928
41.1K
3855
2301
1299

Ratings by category

3.5Work/Life Balance
3.4Salary/Benefits
3.1Job Security/Advancement
3.2Management
3.4Culture