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Serco Employee Review

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Working in an Military environment is great
Food and Beverage Attendant LVL (Former Employee) –  Lavarack Barracks Townsville QLD4 November 2014
Shifts would vary morning shift would consist of starting at 0600 setting up for breakfast, having machines eg toaster, cordial, dishwasher, coffee machines on,communicating with military staff about menus paper work was out on table for military members to sign, unlock the doors for meal time, clean tables, watch to make sure military are signing for their meals and putting away condiments and washing dishes, wiping down tables, sweeping and mopping floors after breakfast,customer service towards all military customers, teaming up with afternoon shift with the lunchtime rush as there are usually more military personnel attending lunchtime meals, the morning shift would be on the dishwasher duty for lunchtime and end of shift is 1400 (2pm). Afternoon shift starting time was 1030 am duties would consist of cleaning the dinning room, making sure you top up drink machine, check all condiments that there is enough, wiping down tables, sweeping and mopping floors after lunch and dinner, after break doing cleaning listed on checklist, communicating with military staff about menus, getting signing sheets ready for following day, customer service towards all military customers, washing dishes, ensuring that at the end of each shift especially dinner that the doors are locked and secure before leaving, cleaning dishwasher, put away all appropriate items, get breakfast station ready for morning shift staff.
Weekend shift is a split shift with a 2 hours break between the morning shift and afternoon.
Co-workers would consist of civilian staff for front of house and military in the kitchens.
  more...
Hardest part would be the long shifts during military exercises and when there were extra military from interstate or international in at short notice.
Enjoyable part would be working with Military Personnel as you grow and understanding of the sacrifices they make to do their jobs and making new friends all the time.
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Pros
free meals, pay and working with military and making new friends
Cons
long hours on the weekend
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Good culture
ATO Contractor (Former Employee) –  Box Hill VIC10 July 2019
The best call centre i have worked in . the management made an effort to keep the staff motivated with many off phone activities. the only negative was the travel involved each day
Pros
great culture
Cons
travel time
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Hostile environment
Customer Service Officer (NDIA) (Former Employee) –  Newborough VIC8 July 2019
Training is severely lacking, team leaders are often not around even when desperately needed. Minumum wage for a job that is mentally draining and managment ask way too much of staff. Casuals have to work 5 days a week full time hours and must basically beg for time off. Last time I checked this isn't how casual work is structured.

When issues are brought up with managment they are swept under the carpet and you are basically told to suck it up.

If you like being abused on the phone with no mental health program or further support then go for it.

Workplace moral is terrible and some team leaders even refuse to help on difficult calls
Pros
None
Cons
Everything
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