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Serco Employee Review

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Hard work but money was good management poor
Cleaner (Casual) (Former Employee) –  Townsville, QLD9 January 2016
I would start the day collecting the equipment I needed and start from the smallest area to the largest area after finishing the two small areas I would have a break then start on the bigger areas about 3/4 of the way through I would have a lunch break then finish the work for the day
Pros
Ability to communicate with different ranking officals
Cons
management was poorly run
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Good culture
ATO Contractor (Former Employee) –  Box Hill VIC10 July 2019
The best call centre i have worked in . the management made an effort to keep the staff motivated with many off phone activities. the only negative was the travel involved each day
Pros
great culture
Cons
travel time
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Job Work/Life Balance
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Hostile environment
Customer Service Officer (NDIA) (Former Employee) –  Newborough VIC8 July 2019
Training is severely lacking, team leaders are often not around even when desperately needed. Minumum wage for a job that is mentally draining and managment ask way too much of staff. Casuals have to work 5 days a week full time hours and must basically beg for time off. Last time I checked this isn't how casual work is structured.

When issues are brought up with managment they are swept under the carpet and you are basically told to suck it up.

If you like being abused on the phone with no mental health program or further support then go for it.

Workplace moral is terrible and some team leaders even refuse to help on difficult calls
Pros
None
Cons
Everything
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Overall rating

3.6
Based on 3,505 reviews
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Ratings by category

3.5Work/Life Balance
3.4Salary/Benefits
3.1Job Security/Advancement
3.2Management
3.4Culture