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Serco Employee Review

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Good overall
Detainee service officer (Current Employee) –  Christmas island6 December 2016
Overall a fulfilling job but noa secure one management on site great but cutbacks are making the job less attractive daily and conditions dwindling and seems top management getting bonuses and everyone else suffers good on them but hey who is doing the work 😝
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Shocking place to work accept bullying of staff and harassment be a bully and you get promoted
Customer Service Officer (Former Employee) –  Mill Park VIC21 June 2019
This is the worst job with the worst conditions. Hot seating is an excuse to bully staff. If you shut up and be robotic they will treat you badly. If you stand up for yourself you will be bullied and harassed. They encourage bullying behaviour and you will get promoted if you are a bully. Get prepared to be yelled at constantly, sworn at regularly and have a chair or two thrown at you. The culture is toxic, the management will avoid you at all costs. There is a high turnover of staff and they dont care as there are many other victims out there.
Pros
you get a locker
Cons
Over heated with minimal air conditioning, training is not relevant to the work which you will have zero support, company fully supports bullies
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Worst company ever
Kitchen Hand (Former Employee) –  Murdoch WA8 June 2019
One of the worst companies I have ever worked for. Management are all related and the play mind games. There is no one to complain to if you have an issue, as too many married couples in the same office! Promotions are only given to family members, so you can't ever advance in the company. You can't even report bullies to HR as again HR have hired family members. If you do a great job you never get recognized for it, and if you don't brown nose you will be bullied. They send out their army to spy on you all the time. If they want to get rid of you they hand you a misconduct letter like your a criminal. Actually its quiet hilarious as they hand out misconduct letters for the dumbest stuff. Cleaners suddenly become management with no experience only because they are related to someone higher up. They push you do a job that requires at least 3 people all on your own. If you want to be miserable go ahead and work for them. They are all about making money. They advertise themselves as a company with integrity, what a load of rubbish. This is Australia Serco, the land of equal opportunity not who you know. I stayed because I needed to support my family but I was so miserable it took its toll on my family as well. I had no choice but to quit or go on anti depressants.
Pros
None whatsoever
Cons
Everything about them, bunch of bullies
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Overall rating

3.6
Based on 3,467 reviews
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3.5Work/Life Balance
3.4Salary/Benefits
3.1Job Security/Advancement
3.2Management
3.4Culture