State Manager (Former Employee) – WA – 13 April 2016
The core people at Serco are wonderful, hard working and trying to make the most of a bad situation. The management however are lost in their own worlds, out of touch with the contracts and the contract needs. They only mantra since the immigration dried up is cut costs, cut people. They expect staff to work long hours without any recognition and are very quick to apportion blame as far down the ladder as they can to protect the senior management. Run from the East coast, they have little or no idea about operating in the West and would rather employ someone from the UK on a 457 visa than a local. They provide little if any career progression and very few development opportunities beyond that which is mandated by the contracts.
Great teams at the coal face
long hours, poor management, no job security, no career progression
Kitchen Hand (Former Employee) – Murdoch WA – 8 June 2019
One of the worst companies I have ever worked for. Management are all related and the play mind games. There is no one to complain to if you have an issue, as too many married couples in the same office! Promotions are only given to family members, so you can't ever advance in the company. You can't even report bullies to HR as again HR have hired family members. If you do a great job you never get recognized for it, and if you don't brown nose you will be bullied. They send out their army to spy on you all the time. If they want to get rid of you they hand you a misconduct letter like your a criminal. Actually its quiet hilarious as they hand out misconduct letters for the dumbest stuff. Cleaners suddenly become management with no experience only because they are related to someone higher up. They push you do a job that requires at least 3 people all on your own. If you want to be miserable go ahead and work for them. They are all about making money. They advertise themselves as a company with integrity, what a load of rubbish. This is Australia Serco, the land of equal opportunity not who you know. I stayed because I needed to support my family but I was so miserable it took its toll on my family as well. I had no choice but to quit or go on anti depressants.
N/A (Former Employee) – Mill Park VIC – 27 May 2019
I was obligated to attend a 2 hour job info session at IPA recruiting through my Jobseeker provider for a position at their new Mill Park office. They told me I was a succesful applicant and asked me to do 3 days of 'pre-employment training', from 9:30am-4:30pm. It is not paid training. Unpaid pre-employment training is a sneaky and unethical concept. Pay people for their time.
They were hiring jobseekers en masse.
Unpaid and unethical 'obligatory pre-employment training'