Customer Service and Support Officer (Former Employee) – Box Hill VIC – 29 May 2018
A typical day at work is to answer inquiries about tax for Business and Individual clients. This would include over the phone and email inquiries.
I have learned how the Australian Taxation Office cheats its employees by hiring outsourced labour for the fraction of the cost it would take for them to do this themselves. A fully trained ATO employee would be expected payment of $35.00 per hour. Working for this outsourced centre, doing exactly the same type of job and as a full time employee, you will be paid $21.00 per hour which is just above the minimum wage expected for a call centre employee.
Management tend to only concentrate on results and care very little about individuals. During award negotiations, Management used scare tactics to negotiate a wage solution which benefited themselves greatly.
Workplace culture is highly negative. Apart from seeing fellow employees during work hours, there was little interaction outside office hours. There have been efforts to organise a time and place to see other employees outside these hours but there was little enthusiam from employers and employees to continue these plans.
The hardest part of this job is to remain motivated doing repetitive work. The breaks were not that long; only 10 minutes break for the morning and afternoon and a 30 minute lunch break.
The most enjoyable are the team meetings which you would have an hour to run through details of the work. It also means an hour off the phones which was highly beneficial.
Don't waste your time applying for this job if you are a new immigrant
Prison Officer (Former Employee) – Adelaide SA – 2 May 2019
If you are in Adelaide and not a Caucasian don't waste your time applying for this job. Rascist idiots run those tests...could feel the hatred when you talk to some of them for information. Can't believe these guys runs all those asylum seekers detention centers...every one of the non Caucasians I lmet there got rejection ...and they are safe to do so as they dont have to give any explanation for rejection... seriously need to report these haters..I don't know if all serco is same like this...didn't believe when people told me not to go for this .... looks like most job's in Adelaide is like this ,reserved for favorites and own race...