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Serco Employee Review

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immoral unethical
csr (Current Employee) –  Melbourne VIC16 December 2018
Serco are one of the contract employers for the ATO a license to print money really.

They pay their employees about $24 an hour the lowest of all the ATO contracts.

The employees work very hard on complex taxation matters with substandard training on many computer programs with Strict KPI's.

One of the KPI's is only have about 40 seconds before the next call.

Two 10 minute breaks and half hour for lunch.

At the end of Tax time about November they sack most of the staff then start recruiting in December for the next year.

This year for Christmas the Management of the Whitehorse Road Office in Box Hill gave their staff a Christmas stocking with 5 chocolate bars.

Now thats appreciation for a years money making for management. for you. Well done scrooge.
unhappy work place
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Toxic environment
Customer Service Officer (Former Employee) –  Melbourne VIC10 May 2019
Employees including management were unprofessional in certain aspects which was a major let down to see grown adults acting like high schoolers. Would not recommend a friend to work here.
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Don't waste your time applying for this job if you are a new immigrant
Prison Officer (Former Employee) –  Adelaide SA2 May 2019
If you are in Adelaide and not a Caucasian don't waste your time applying for this job. Rascist idiots run those tests...could feel the hatred when you talk to some of them for information. Can't believe these guys runs all those asylum seekers detention centers...every one of the non Caucasians I lmet there got rejection ...and they are safe to do so as they dont have to give any explanation for rejection... seriously need to report these haters..I don't know if all serco is same like this...didn't believe when people told me not to go for this .... looks like most job's in Adelaide is like this ,reserved for favorites and own race...
Could see haters running recruitment for free
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Overall rating

Based on 3,433 reviews

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3.5Work/Life Balance
3.1Job Security/Advancement