My experience at SERCO doesn't represent all of SERCO
Customer Service Representative (Former Employee) – Not telling – 8 September 2017
I learnt a lot in my role with working for SERCO, with which I can use in other roles. Some lessons positive a lot negative but that has made me stronger mentally . I wouldn't resume my old role with SERCO for any amount of money . Even though I love the role dealing with customers and my co-works were the best and supportive, being micro managed to the point of feeling like a drone but keep getting told they want people and the actions taken by management left you wondering do I really want to be here and am I valued. And the most disheartening point was when a CEO of a SERCO contract stated when questioned about retaining customer service staff and what he was doing about it was " There is always a high turn over in customer service so why bother " even though the cost of advertising for new staff, the training of new staff and stress put on remaining staff to make up for the lack of staff while SERCO still needs to fulfill it contractual obligations. Big tip get in learn as much as you can, and when you first ask yourself do I want to be here ? have an exit strategy DON'T GET STUCK THERE.
P.s. there were 1 or 2 people that were part of management that tried to make a difference for the better, I am happy to report they work up to reality and moved onto better places.
Co-works rocked, meet lots of interesting people
Management, Being micro-managed, Feeling like you don't have a voice, Poor system to book time off, rosters release with less than 2 weeks notice ( regularly only days before)