Service NSW
3.7 out of 5 stars.
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Service NSW Careers and Employment

About the company

  • Founded
  • Company size
    501 to 1,000
  • Industry
    Government & Public Administration
Learn more


Salary estimated from 581 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 35 reviews and is evolving.



Customer Service Representative in Parramatta NSW
on 4 February 2020
High learning.
There is excellent support from among the members of the team in the goal of performing your tasks. You can easily approach your team leader and guidance is provided substantially.
Customer Service Operator in Parramatta NSW
on 19 January 2022
Toxic and unsupportive work environment
At first, I enjoyed my time at Service NSW until team leaders stopped “caring” about us after 3-4 months of employment. I was hired to do 2 skills and by the 4th month I was forced to work with 15 different skills with little training. It felt like we were always thrown in the deep end and told to swim. Plus, we never had any sort of pay rise or choice in doing those skills, we were being paid the same amount as someone who was doing one skill. The adherence schedules were stupid, you were pretty much allowed to go to the bathroom once a day, within your 8 hours. Some of the team leaders were absolutely rude, not assisting with inquiries, questions or escalations. They always said they were “too busy doing admin work” I as well as so many other agents I had spoken to had developed major fear and anxiety from the abuse received over the phone, the micro managing from team leaders and the lack of support and training to deal with situations. Service NSW does not have opportunities to progress unless you closely know someone in other departments. There were many times we were told “not to plan our lives” when schedules were wrongly distributed. If you aren’t a permanent employee or someone with kids, your leave requests will always be denied or “on a wait list”. We were told to pretty much mould our lives around our work and not worry about our personal life. Service NSW do not care about their people, they hire as many people as they can just to dispose through them all then hire a new bunch of people. I strongly DO NOT recommend Service NSW as a workplace.
Call Centre Operator SNSW Parramatta in Parramatta NSW
on 24 November 2021
Fun Place to Work
From Management to my colleagues SNSW was a very nurturing and caring environment to work at.Team Leaders very helpful and supportive. Contact Centre Manager was a caring and supportive person who genuinely cared about her staff .Highly recommended place to work
Temp in Kempsey NSW
on 11 November 2021
Service Nsw is one of the most rewarding organisations. From the work you do on the floor to going to disaster zones and helping your own community and others get through the tough times.
Digital Customer Service Rep in Wetherill Park NSW
on 22 July 2021
By far possibly the best decision I've made in my personal career path. I am surrounded by management who I feel inspired by. Definitely taking their leadership qualities with me. I was lucky enough to join a Service Centre that was close to home, meaning that I get to service my own local community. Learnt a lot about the community which had only made me more passionate in helping and assisting those in my LGA. I started off as a 3 month contractor and was given a temporary contract. If you are consistent and work hard, it doesn't go unnoticed. I definitely recommend.

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Questions and answers

People have asked 16 questions about working at Service NSW. See the answers, explore popular topics and discover unique insights from Service NSW employees.

See questions about:

  • Hiring Process
  • Working Hours
  • Benefits
  • Dress Code
  • Interviews
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  • Part Time Jobs
  • Working Culture
  • Work Life Balance

Interview insights

Insights from 40 Indeed users who have interviewed with Service NSW within the last 5 years.

Favourable experience
Interview is average
Process takes about two weeks
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  • Service NSW