Service NSW
3.6 out of 5 stars.
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Service NSW Careers and Employment

About the company

  • Founded
  • Company size
    501 to 1,000
  • Industry
    Government & Public Administration
  • Headquarters
  • Link
    Service NSW website
Learn more


Salary estimated from 633 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 40 reviews and is evolving.



Customer Concierge Officer in New South Wales
on 17 May 2022
Productive work place where you learn a lot and resolve customer queries
Strict work culture given the fact that you are handling sensitive information, but great team members, often ready to help whenever you are stuck which makes it somewhat fun, you learn a lot..overall productive work place
Customer Service Representative (CSR) & Driver Tester in Broken Hill NSW
on 23 October 2022
A very good environment to work.
Felt welcome. Overall best work experience and training with career development. The team environment was friendly and supportive. Best manager ever.
Digital Service Representative in Bondi Junction NSW
on 20 August 2022
Worst experience of my life
I worked as a DSR at the Bondi Junction Service Centre.While the colleagues were mostly great, the service centre Manager at the time was an untrustworthy bully.There was little to no support on the floor, dealing with atrociously rude customers all day long. Your purpose there was to survive, getting through the day at best…Always understaffed, with a very high turnover, my physical and mental health degraded fast. Thankfully, I was able to move on and progress my career and I enjoy every day my work now. If you can survive a busy Service Centre, any job will seem easy I guess…
Digital Service Representative, Service NSW in Armidale NSW
on 4 June 2022
Worst workplace ever
Working for Service NSW is a horrible experience. They will hire you part time and make you work full time hours without an ado. They favour employees that have been there a long time and will treat new employees like nothing. Head office will do nothing and even suggest you should work at kfc instead if you want parttime hours. Get paid more from centrelink.
Customer Service Representative in Australia
on 25 April 2022
Colleges are great. Working in a call centre is one of those jobs you'll either love or hate.
Abused by customers on multiple occasions but good support from management when incidents occour. Unfortunately call centre work ( and especially government centres) is always hard, call expectations can feel hard to reach. Big culture around not taking sick days.

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Interview insights

Insights from 77 Indeed users who have interviewed with Service NSW within the last 5 years.

Favourable experience
Interview is average
Process takes about two weeks

Common questions about Service NSW

Service NSW locations

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