Service NSW Employee Reviews

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A very fake place to work with other staff members not wanting to help each other move forward.
Senior Communications Manager (Former Employee) –  The Rocks NSW27 May 2018
Disappointed with the advertised job role, requirements and tasks not matching the reality of the role. Management not performing tasks which affected the role i was employed to do. The initital workplace seemed very friendly and welcoming but it wasn't the case. There seems to be a need for management and senior staff looking down on others thinking they were above other staff members. It is not the culture i want to work in.
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Good work life balance
Senior consultant (Former Employee) –  Sydney NSW26 February 2018
SNSW has challenges being a government organisation liasing/providing transactions for other government agencies. Initially it was a great place to work but funding over costs meant a lot of contractor staff were let go.
Pros
Work life balance
Cons
Policticsl challages if working with other government agencies
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Productive workplace
SERVICE NSW Customer Concierge Operator (Current Employee) –  Parramatta NSW6 November 2017
My role involves interpreting customer requests and inputting private information through relevant systems. Also my role as a subject matter expert at service nsw contact center is for Office of Environment and Heritage, which I process refunds for customers and support agents for valuable information.
Pros
Food supllied
Cons
No fresh air
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Great Pay, Terrible Workplace
Customer Service (Former Employee) –  Sydney NSW28 August 2017
Firstly, you want to know about pay. It is incredible! Usually high 50k at least bare minimum for entry level positions. Free designer uniform, but the work is very difficult. Expected to learn tonnes of info in a very short amount of time. Management do breath down your neck if you don't perform as 40 other people would happily replace you. Lots of usual office gossiping, rubbish and backstabbing. Negative workplace. Customers are usually nice enough, all the confrontation takes place behind the scenes. Management are very passive aggressive.
Pros
Money, uniform, decent hours
Cons
Aggressive management, high KPI's, high demand of new staff to learn faster
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Excellent friendly workplace
Telephone Customer Service (Current Employee) –  Parramatta NSW21 March 2016
booking and accommodation
general calls for serviceNSW first point of contact for Government Agencies and Departments.
Cons
contract has finished
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Sadly Work life balance is NOT there
Customer Service Representative (Former Employee) –  Newcastle, NSW15 February 2015
Rostering for working primary care parents is not taken into account...

Sadly I have never had a performance review here either
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Overall rating

3.3
Based on 7 reviews
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42
30
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Ratings by category

3.8Work/Life Balance
4.3Salary/Benefits
2.8Job Security/Advancement
2.7Management
3.0Culture