Service Stream Employee Reviews

NBN contractorWork is fair and pay is industry standard .Jobs were sent day before and used an app to complete and find jobs.Issues arise with customer being home or wrong information about job.

Pros

For nightly pay, flexibility, meeting new peole

Cons

App issues and time delays with numerous phone calls to call centre

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Productive fun place to work with different types of projects

Bid Specialist (Former Employee) - Epping VIC - 29 August 2023

What is the best part of working at the company?Friendly and collegial attitude everyone has your back so to speak. Just a great place to work.What is the most stressful part about working at the company?Sometimes the deadlines were very tight But everyone helpsWhat is the work environment and culture like at the company?Just great all round they had all the templates for you to do you job Great resources for researchWhat is a typical day like for you at the company?Morning meeting friendly discussion on where and what each of us were doing and what new RFTs were coming.There rest of the day was was working on current projects talking to SMEs and project owners Compiling the returnable schedules and collecting information

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Service Stream insights

Based on 4 survey responses

What people like

Feeling of personal appreciation

Areas for improvement

Time and location flexibility
Overall satisfaction
Ability to learn new things

Enjoyable Construction Engineering experience

Graduate Engineer (Former Employee) - Sydney NSW - 16 July 2023

Challenging and rewarding graduate engineering role offering hands-on experience in solving complex problems, collaborating with experts, and contributing to innovative projects. Great opportunity for professional growth and applying technical skills in a dynamic and supportive environment if you are into Civil Engineering.

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Utilities Department Forgotten

Project Engineer (Former Employee) - Brisbane QLD - 13 June 2023

A lot of work needed to unify all departments on the same alignment. Poor management, processes and procedures. This company is currently lost in the transition from old paperwork systems to any form of cohesive digital use.

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Working with great people

Program Coordinator (Former Employee) - Melbourne City Centre VIC - 4 June 2023

Working with team members and a great working environment and culture fit. Great supportness when needed and easy access to office with friendly staff members.

Pros

Free fruit

Cons

Long hours

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Work from Home

Data Entry Clerk (Former Employee) - Melbourne ,Australia - 21 May 2023

Was great for the few months project I was on...I enjoyed the experienceCompleted and uploaded various modules for Open University re students entry into 2023

Pros

Great time management

Cons

Short term contract

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You're just a number

Project Coordinator (Former Employee) - Welshpool WA - 19 February 2023

I worked at Service Stream many years and no one from the Management asked why I'm resigning after such a long time or wished good luck for the future. You're just a number there, no appreciation. Met good people working there though, but they're used and paid Mickey Mouse salaries

Pros

fruit box

Cons

unpaid overtime

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Working as subcontractor.

NBN FIELD TECHNICIAN (Former Employee) - Sydney NSW - 6 December 2022

They don't look after you. Very difficult to get someone to help you. They deduct money from your pay saying not enough artefacts to support your payment.

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Very Stressful

Linesman (Current Employee) - Sydney Western Suburbs NSW - 5 December 2022

Don't have a filling that they know what they want, big on talk but small on walk.Talk to someone that works there first before applying.Management is definitely no good,Money below industry standard.

Pros

Not many if any.

Cons

No support from management, missing on basic things.

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Good workplace

SUPERVISOR (Former Employee) - Lutwyche QLD - 8 May 2022

Not bad to work with. Depending on which department. Telecommunication department could improve. The section i worked for was unorganised but that may have changed.

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Jobs at Service Stream

Lagger/Sheetmetal Worker

Successful company that need to focus more on the staff at the lower end of the food chain

Full Time - Fixed Communications - Team Leader NBN UNIFY (Former Employee) - Clayton South VIC - 3 May 2022

I held several different positions here and enjoyed most of them. The people in my teams were great to work with but the management were not helpful in managing, disciplining when required, delegating work or making sure everyone was getting paid fairly or equally. Some management also take credit for a lot of work done by staff below them which is disappointing.

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Its a great place to work if like doing same stuff over and over (great people always helping)

Wmc scheduler (Current Employee) - Melbourne VIC - 23 February 2022

I loved it It’s a great starter job . You can learn a lot and the people are really helpful. The only thing is that it gets boring soon . Doing same thing over and over

Pros

Good environment

Cons

Low pay

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Whilst the concept sounds good, in the long term it will do your head in...

Data Collector (Current Employee) - Riverland SA - 19 February 2022

Not the dream job that some think it would be.Only job I have ever had where you are paid less for doing your allocated work more efficiently. Bonuses originally promised were never received, and then removed when management reassessed the contact. My KPI shifted to be my fastest completions.. Moving the goal posts or what!All about the numbers, their rules and regs.As an essential worker, the dole paid more on some pay cycles in the early C19 outbreaks. No PPE was supplied to my regional area, ever, although requests were made. The back office it seems will spend big $$ working out how to shave money off the contract at the expense of their field staff. Phone allowances that dont cover a plan at 1.25/day, deducted if you didn't work on a certain day, meanwhile your personal phone is full of their stuff. Expectations to travel up to an hour daily to and from routes where you may only work for 3 to 4 hrs equating to 20 % of time unpaid. Considering regional, we house the company vehicle at home, sign keys in and out of the company safe, and pay the electricity to charge their HHD, it seems unfair. Needs to change, and soon. I am at around 600 unpaid hours now. Expected available for 38hrs, but get around 20 to 30, making it impossible to hold another PT position elsewhere. As casual can not put enough aside to take holidays, let alone exist some fortnights. Christmas break sucks, less work and less pay at the hardest time of year. All employee feedback is politely met with ignorance. Coming into my sixth year now, and in my 50's if I could get another job, I would..

Pros

Autonomous lone workers can thrive on the 300km runs.

Cons

Walking up to 20km a day in 40 plus heat, or rain

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The turnover is relatively high. Advancement is rare. They hire their old friends. No involvement or understanding of basic mgmt principles

Project Manager (Former Employee) - Melbourne VIC - 11 January 2022

No Upper Management involvement to speak of. Little communication. Little understanding of contracts they manage to win. Upper management aloof and arrogant and the same time ignorant. An average company in an average industry

Pros

None.

Cons

Stagnation.

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Stressful, no time for breaks

Meter exchange electrician (Former Employee) - Welshpool WA - 23 October 2021

Safety is a big issue , you are under pressure to finish your daily jobs to keep their number high . Dangerous job , lucky no one has been killed in the process of the work . Wouldn’t recommend anyone doing this job.

Pros

no pros

Cons

all cons

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Poor performer with useless staff

Manager (Former Employee) - North Sydney NSW - 9 August 2021

Justifiably the worst reputation in the telecommunications industry Zero accountability Zero responsibility Zero intention to improve poor performance (they’d rather lose contracts)Poor sub contractors get treated like dirtApply for a job here if you don’t care about your future, or want a lol at your next interview

Pros

No one knows what they are doing

Cons

No one knows what they are doing

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Normal people at work.

Field Service Technician (Former Employee) - Adelaide Region SA - 7 June 2021

I was a subcontractor field technician. Generally everything was OK. Just normal guys who often understand your situation. Relatively flexible with work schedule. Pay on time.

Pros

Clear tasks.

Cons

Nothing major.

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Productive team environment

Meter Reader (Current Employee) - Melbourne VIC - 8 May 2021

A typical day involves walking from house to house along a pre-determined route and taking the readings on the gas meters. The work is physical in nature and involves walking long distances in all weather conditions.

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Learned my Team Management skills at Servicestream

Field Team Manager for Telstra AS&S I&M project (Former Employee) - Silverwater - 8 May 2021

Great bunch of people to work with. They looked after me pretty well. Wages were a bit low for what you did but they got better over time. No complaints.

Pros

Vehicle private use

Cons

Long hours and lots of contractors

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Flexible and very Grateful company

Contractor (Former Employee) - Adelaide South Australia - 16 November 2020

It was great experience SS, As i was Sub contractor with the service screen On NBN co Project about 5 years all supervisor was very friendly and helpful Can the main thing the payment always on time love to work with service streem again

Pros

Cons

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Terrible place to work,bad job worse company ive ever worked for

Meter Reader (Former Employee) - Clayton VIC - 29 July 2020

Management incompetent giving 2 people same work always behind because they treat readers poorly and can not retain staff .A typical day involves walking in rain,cold or heat sticking head in bushes digging meter's that are buried and being alone for the entire day not good for your mental health.Don't fall for managers talk about incentive for doing work quick only his mates get that.The work culture is pathetic 80% of readers hate company and carn't wait to leave.Hardest part of job is dealing with the incompetence of the 2 contract managers and the lies they tell.Most enjoyable part of job was seeing managers constantly screwing up giving wrong routes putting 2 on same route having 2 on route and both doing same part.Don't do this job reason why there's always jobs is because it suck's