ServiceNow Employee Reviews for Technical Support Engineer

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1.0
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Horrible Customer Support, Managers, Operation Support Management
Technical Support Engineer III (Former Employee) –  Orlando, FL12 June 2019
The worst place I ever work and unfortunately still do. Management lies to you about bonuses and Support Operations Management team manipulates team scorecards by using loopholes to show executive directors how well they thrive as a team while tickets get swapped around the globe between teams trying to offset the score. Some managers care more about foozball boozball Before 5 or happy hour than taking time to listen to employee feedback that would help all teams. I heard a manager in integrations say the new branding symbol looks like a toilet seatTT. I witnessed a manager get violent and combative with employees after hours offsite. They keep job because HR tolerate. This company lie to you give shares of stock and expect you to work weekends when there is coverage. We eat our own dog food here. Training is poor and training feedback is never heard by the greater people. Management pretend to go out of way for you to get you trained and hit you with stick in back making it look like your fault and not poor management directives. If things don’t change I’m going to leave and never come back. If still have job think twice. Their stock value is fluff. More to come when know more. Stay tune.
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4.0
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Financially rewarding with significant sacrifice
Technical Support Engineer (Former Employee) –  Orlando, FL2 December 2018
I enjoyed the benefits of a Tech Support Engineer role such as the competitive salary, stock shares, health insurance, free snacks/beer and fun activities. It was a trade off in terms of losing the career focus in order to support and improve upon a trending software platform. The sacrifice of losing a programming career to fulfill a supporting role may be too much for some especially if the trajectory ever changes or if the upward momentum loses its pace. This is scary enough to reconsider the position especially with as many TSEs they do hire. Many! Keep this in mind because there may come a time where the company inevitably lays off its support staff. However, ServiceNOW realizes this and provides an impressive stock share to keep you in place at least 3 years. So understand the tradeoff while considering the long term affects to your career. The culture at ServiceNow is extremely diverse with many technology backgrounds and an array of ethnic culture. It makes for a fun atmosphere with positive energy. However, the work is intense and you will find that you are supporting something you never feel qualified to support, until you fain the experience. Although training is provided, it only touches the service. The platform is comprehensive and you'll have to rely on Senior staff more so than any other job. The teamwork can be hectic because so many are busy with helping others. You'll look forward to a time when you become less reliant while always experiencing something new that needs senior level help. This job requires curiosity and ambition while also remaining positive  more... in light of the customer service aspect. It's a world wide operation so there are colleagues across the world. All together, I wouldn't recommend this position to anyone solidly set in the programming field. You'll lose your skillset and you'll lose experience before you can cash in the stocks. If you don't mind this sacrifice, it's a rewarding position with unknown stability. The company is new since 2004. Good luck.  less
Pros
Great benefits and awesome perks in a state without employment tax
Cons
Sacrifice skills and long term experience for supporting role
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5.0
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Great company
Technical Support Engineer (Former Employee) –  Santa Clara, CA9 March 2018
Too bad my friend turned out to be not a friend and he fired me because I dated his prior girlfriend.

Then he told the team they could go to Florida or leave. Only one went to Florida.

I made five mistakes over 4 years. Crazy,
Pros
food, fun. everything good there
Cons
Managment
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3.7
Based on 115 reviews
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3.4Work/Life Balance
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