Technical Support Engineer (Former Employee) – Orlando, FL – 2 December 2018
I enjoyed the benefits of a Tech Support Engineer role such as the competitive salary, stock shares, health insurance, free snacks/beer and fun activities. It was a trade off in terms of losing the career focus in order to support and improve upon a trending software platform. The sacrifice of losing a programming career to fulfill a supporting role may be too much for some especially if the trajectory ever changes or if the upward momentum loses its pace. This is scary enough to reconsider the position especially with as many TSEs they do hire. Many! Keep this in mind because there may come a time where the company inevitably lays off its support staff. However, ServiceNOW realizes this and provides an impressive stock share to keep you in place at least 3 years. So understand the tradeoff while considering the long term affects to your career. The culture at ServiceNow is extremely diverse with many technology backgrounds and an array of ethnic culture. It makes for a fun atmosphere with positive energy. However, the work is intense and you will find that you are supporting something you never feel qualified to support, until you fain the experience. Although training is provided, it only touches the service. The platform is comprehensive and you'll have to rely on Senior staff more so than any other job. The teamwork can be hectic because so many are busy with helping others. You'll look forward to a time when you become less reliant while always experiencing something new that needs senior level help. This job requires curiosity and ambition while also remaining positivemore... in light of the customer service aspect. It's a world wide operation so there are colleagues across the world. All together, I wouldn't recommend this position to anyone solidly set in the programming field. You'll lose your skillset and you'll lose experience before you can cash in the stocks. If you don't mind this sacrifice, it's a rewarding position with unknown stability. The company is new since 2004. Good luck.less
Great benefits and awesome perks in a state without employment tax
Sacrifice skills and long term experience for supporting role
No work life balance. Good place to learn about Platform technology and good perks of salary. Good place to be but be prepared for long calls and can expect some micro management depending on the team.
An interesting place to work in the middle of a transition
Team Lead, Technical Support Engineer (Current Employee) – Orlando, FL – 3 July 2019
ServiceNow is in the middle of a cultural transition, from lean and mean startup where you would work intimately with the same customers to a more corporate environment where your work is almost anonymous. This isn't to say it's a bad thing, but how it is now. It's a great starting point for anyone who wants to see how enterprise level development can be done.