Typical day was about 30+ calls on average from customers and apps staff while working on other tasks in-between calls.
I learnt how to use SAP during my time at Siemens.
There were some great managers and some not so great managers in my time at the company, our managers changed several times during my employment.
The culture in my most recent department had some positives and some negatives, positives were that on non national public holidays we would get treated to lunch by out manager because we were required to work still due to providing national support and on occasion they would treat us to coffee or hot chocolate from the cafe onsite.
For me, the most challenging part of the job was the customer calls, it was a challenge to have to put what you were doing on hold every time the phone rang and then recalling where you were up to or what you were doing when you finished the call.
My favourite part of my role was working with the applications staff, they were such a pleasure to speak with and I always enjoyed helping them with logging their jobs or doing the weekly reports for them.