Singtel
3.8 out of 5 stars.
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Singtel

Singtel Employee Review

Productive

Taking marketing initiatives and developing viable products for the mass market. Consult into OB, OW and consumer supporting internal and external customers.

Ratings by category

4.0 out of 5 stars for Work/Life Balance
4.0 out of 5 stars for Salary/Benefits
4.0 out of 5 stars for Job Security/Advancement
4.0 out of 5 stars for Management
4.0 out of 5 stars for Culture
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Similar reviews

Same location

Very productive with fun and enjoyable workplace

Trained to be field maintenance staff in repairing of customer telephone line. Managed customer by advising on the faulty telephone set or line which will be rectified. Lead a team of 5 staff in assigning a job to external contractor and internal support staff in installation of business and residential telephone lines and also private wire circuit. Monitoring appointment slot to ensure Installer do not fail the appointment. Handling complaints and take necessery actions by advising customer and escalate the issue to relevant department or vendors. Lead a team of 5 staff in despatching jobs to external contractors and internal field support staff in maintenance service of repairing of customer's telephone line. Monitoring appointment to ensure staff or contractors meets the required appointment time frame Went to Melacca to train staff there in preparation to outsource the job to them. At Relocation Department I was working as Customer Service Officer. Received incoming and making outbound calls for customer in requesting to relocate their internet and telephone line to new address. Arranged an appoitment for customer by issuing a work oder and to advised on the equipment that need to bring and to be ready at new address. Do the followup whenever service cannot be provide on same day by advising to customer and revert to relevant depatment to resolve the issue Aug 1980-Aug 1982-Trained as field staff in repairing of customer telephone line During that period,I had learn to understand customer needs. Aug 1982-Nov 2017-As technician take charge of group of staff, - 
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Same location

A dynamic and fun place to work

A very dynamic and fast paced work environment. A great team of people. Good management practices on the whole. Very "mobile" focused business. Constant restructures and transformation programs are a challenge

Pros

Working environment and people

Cons

Constant restructures and redundancies
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Same location

A good workplace environment & culture

Optus provides a good workplace environment & culture and has good campus facilities, work/life balance and benefits. Job security is a risk due to ongoing business transformation.

Pros

Good campus environment and facilities

Cons

Job Security
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Overall rating

Based on 423 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job Security/Advancement
3.4 out of 5 stars for Management
3.5 out of 5 stars for Culture

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