Southern Cross Care
3.4 out of 5 stars.
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Southern Cross Care Employee Reviews

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Location
Australia131 reviews

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3.4Work–Life Balance

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Found 131 reviews matching the searchSee all 145 reviews

Used to be good. Now its bad

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No system for working. No appreciation. Salary too low. Staff are overworked and always understaffed. Management doesnt care about employees or residents only filling up beds.

Pros

Co workers and residents are good

Cons

Management only cares about money
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Toxic

Very toxic company dealing with narcissistic facilities management along with narcissistic supervisors and regional managers all in all this company can do with a change over
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Bad pay for very demanding and demeaning work.

Very low pay, they never give pay rises. They are refusing to update the enterprise bargaining agreement that is years out of date. No opertunity for advancement. Good facilities. Good team members. Management constantly changing. Complaints fall on deaf ears. Very relaxed about sick days and annual leave. Lots of shifts available.
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A Typical Day at work

Don't Have work culture worst place ever I have work hired as an administrator but have to work everything as manager told you they make you do every.
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Worst organisation I’ve ever worked for.

Management does not care at all about their employees. They put the blame on the staff and take no responsibility for pretty much anything. I’ve had the worst working experience of my life working for them. HR will not help you, they do not address the problems. Understaffed, overworked and underpaid, most staff are struggling to stay afloat, so high turnover. I’m leaving due to management issues. Most care staff are lovely, hardworking people, and deserve so much better.
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Work experience as Care worker

Unskilled staff, bullies, & poor management. Training is so useless some staffs don’t follow and do their own thing. Management don’t care and let bad things happen.
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Loved my time working in Bombala just loved the residents

The company was great to work for pay was good! It was a shame that there was so much work place bullying that never got addressed by management! I have returned to community care due to the lack of support in the facility I was working in which is a same as I love supporting the residents and their families.

Pros

Pay rate and overtime

Cons

Work place bullying lack of information sharing
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If you want to end up depressed go for a job at southern cross .

Don’t over care for the residents . Management don’t support u they don’t care about the staff or residents.I love my job in aged care until I worked at southern cross , mentally it’s not a good place to work

Pros

None

Cons

Depression and
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Toxic workplace

No tools of the trade supplied, very frugal with funding. No help or mentoring, thrown in the deep end,sink or swim. Very hard to rise within the company. They don't value their employees!
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I worked in Southern Cross Care Duhig Village, it's the best aged care company I have ever worked

The staff ratio for the company it's the best, six AIN for 34 residents in the morning and 5 AIN in the PM shifts, and the company it's nice and clean

Cons

the staff like fighting
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Very stressful and managers micromanage

Managers were not on the same page with managing one would tell you one thing then the other yelling at you for doing it. Very stressful and unorganised place. Managers are very spiteful and daily calls to yell at you

Pros

Work car and good hours

Cons

Unorganised and abusive
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Toxic work culture

Had to often work by myself, using equipment that requires 2 people as I was on shift with a mate of the boss who was sitting in the office having coffee or out the back having a smoke.

Pros

None

Cons

Working by myself, bullying, poor work practices, toxic environment
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Poor work ethics and toxic work culture

Never recommend any nursing staff to join this company. Managers are insulting and the work culture is overall poor and highly toxic. The management was ignorant to any criticism and overall non supportive.

Pros

Elderly residents

Cons

Everything
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Not an acceptable place to work or be a resident

Not a nice place to work like all aged care places they go about how they are there for the Residents and how we need to advocate for them just a load of absolute lies. Like all aged care Management don’t care about their Residents and definitely don’t care about the workers that’s why there’s such a high turnover it’s all about money. The only people that care are the workers.

Pros

The relationship you form with the Residents

Cons

The lies you have to swallow
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Hostile work environment

Very hostile work environment. I wish that I was never hired by the company. Have tried my very best to be friendly and also hardworking but that goes unappreciated.

Pros

None

Cons

Long hours and no hand over! When requested for a bit of training or notes, always got an angry answer.
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The utmost unsettling and toxic place to work.

By far the worst company ive worked for. The facility has been opened for just over two years and in that time there has been 8 differnt FMs and 8 different DMs all whom have resigned within a couple of months. The RNs are the worst RNs ive ever had to work under, with next to no knowledge of their job role, and all whom have no ounce of empathy towards the residents. Staff are lazy and uncooperative, they have no basic knowledge on how to care for those so vulnerable, and are incapable of understanding simple taks. This place is so toxic and absolutely terrible for a persons mental wellbeing.

Pros

Clocking off at the end of shift

Cons

Everything
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Does not represent the vlaues it says it stands for

Co-workers were great but very fast turn over. High level Management are distant, rude and uncaring. Many of the nurses are reported whenever something goes wrong and they get the blame for being overworked and have poor systems.the most enjoyable part of the job is the contact with the clients and their families.

Pros

tax benefits

Cons

high level management and CEO and board
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Management have no idea.

Management have no idea, staff are underappreciated, frequently short staffed, no support comes from hierarchy if or when there's an incident. Care staff though are excellent at their jobs just a shame they don't get better recognition for the job they do.

Pros

Care staff are supportive and caring

Cons

Lack of leadership, support, continuity
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Extremely stressful and unapreciated

Working in the office there they have a very clicky group. I was never treated as part of a team. The management lie about staff to get them terminated
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excellent experience in Southern cross, except new challenges

I did my placements in southern cross, learned new experience, except new challenge, all team members are very experienced, they provide excellent quality care to the client
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Good team work

A good working environment. Looking after elder clients is always a challenge. Good communication skills is needed when working with the elderly. Good team work.
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Overall rating

Based on 145 reviews

Ratings by category

3.4 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
3.1 out of 5 stars for Job Security/Advancement
3.0 out of 5 stars for Management
3.2 out of 5 stars for Culture
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