Specsavers
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Specsavers Employee Reviews
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Management was rude and a lack of training
While working at specsavers I felt bullied and also felt there was a lack of training. It was confusing as to who was in management position and I felt as if some employees were treated very poorly with shifts being cut if these issues were voiced.
Fast paced, dynamic environment
This was a fast paced team environment within a retail store.
Training was provided on an ongoing basis and I worked well and happily in the Ballina branch for 1.5 years part-time. Since a full time role didn't become available, I elected to transfer to a different store.
Though these are franchised businesses the management style and procedures differed substantially from store to store and the focus shifted from client satisfaction to achieving high sales targets. While I consistently achieved these, being discouraged from offering the level of customer service I was accustomed to reduced the sense of overall fulfilment.
Training was provided on an ongoing basis and I worked well and happily in the Ballina branch for 1.5 years part-time. Since a full time role didn't become available, I elected to transfer to a different store.
Though these are franchised businesses the management style and procedures differed substantially from store to store and the focus shifted from client satisfaction to achieving high sales targets. While I consistently achieved these, being discouraged from offering the level of customer service I was accustomed to reduced the sense of overall fulfilment.
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Not all it's cracked up to be
If you enjoy extremely fast paced, unorganised, lack of team spirit environments.. then this is the place to be.
You will be expected to carry a big load, so you must be of strong mind and character and resistant to people who have lack of values for the older generation .
Management will turn a blind eye to unprofessional behaviour because no one wants to think their company is not doing the right thing!
You will have to be assertive with your own learning as everyone passes the buck.
If you can overlook all these unsavoury characteristics, then this job is for you.
Good Luck!
You will be expected to carry a big load, so you must be of strong mind and character and resistant to people who have lack of values for the older generation .
Management will turn a blind eye to unprofessional behaviour because no one wants to think their company is not doing the right thing!
You will have to be assertive with your own learning as everyone passes the buck.
If you can overlook all these unsavoury characteristics, then this job is for you.
Good Luck!
Great job, great environment and benefits
The work environment is great but advancement can be difficult unless you’re interested in studying optical dispensing. They can employ too many casuals so part time is best but I was not offered that even after being on similar hours for several years (have kids so needed set hours for daycare). Overall not a bad place to work
Loved my job, was sacked and blamed for another person's mistake and he let me take the blame
I loved everything about my job at Specsavers, I wanted to learn, learn and keep learning, it was my career job, I finally had a job I loved, was good at, work was never a chore, I loved getting out of bed to go to work every day. We would have a team huddle every morning we called it a cuddle. Such an awesome place to work your brain is always kept active. I felt alive.
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As a casual.. you wait for shifts... get calls 1hr before shift to come in..
I have had no hours for 2weeks.. Being a casual after being a full time worker is so terrible. No stability and can’t plan anything daily as I always put work first. lost all confidence and probably what I have learnt has been slowly getting forgotten.
Good family environment to work for. They make you feel welcome.
Good family environment to work for. They make you feel welcome.
Productive and fun yet busy work place. Lots of room for skill training and development, fantastic learning experience
An enjoyable workplace with friendly other team members. Can be challenging at times but overall it is very rewarding and allowed me to push myself and try new things.
Don't work there for your own sake
Worked in Bendigo. The female director bullies those who don't kiss her behind. Talks about the other directors behind their backs. Laughs to other team members about other workers. Asks other team members to support lies she makes up. Laughs about the optometrists child who has a disability. Makes it clear that if we report her they won't believe us. She acts so sweet and innocent in front of the bosses though.
Fast-paced, precise and customer service focused
Working at Specsavers has had the greatest impact on my work ethic and has taught me various skills which other jobs didn't. I learnt how to communicate what the needs of the patient were and how we can work together to provide the best vision for the customer. Knowing that my work influences someone else's health in a positive way has been very rewarding
Unhappy experience
What I learned from my time as a dispenser for Specsavers was that the company itself was quite happy to pass all complaints and grievances to the franchisees-irrespective if they were the source of the complaints.
Fellow dispensers and optometrists were lovely, wonderful and totally fun to work with.
The manager, however, was a bully plain and simple. I have never been spoken to nor seen people spoken to the way she did, it resulted in tension between us as I refused to tolerate it and what's worse is that the business was well aware of her lack of communication skills and respect and still championed her!
I know of another former employee who was told it was her fault that she felt bullied by the floor manager, so disgusting.
The retail director also was very crass and often made me very uncomfortable, and constantly alluded to inappropriate subjects.
As a company, Specsavers do an honourable service in providing eye care and spectacles for those on a budget - however the culture of the business was exhausting as an employee and I'm glad to no longer work there!
Fellow dispensers and optometrists were lovely, wonderful and totally fun to work with.
The manager, however, was a bully plain and simple. I have never been spoken to nor seen people spoken to the way she did, it resulted in tension between us as I refused to tolerate it and what's worse is that the business was well aware of her lack of communication skills and respect and still championed her!
I know of another former employee who was told it was her fault that she felt bullied by the floor manager, so disgusting.
The retail director also was very crass and often made me very uncomfortable, and constantly alluded to inappropriate subjects.
As a company, Specsavers do an honourable service in providing eye care and spectacles for those on a budget - however the culture of the business was exhausting as an employee and I'm glad to no longer work there!
Pros
Efficient payroll department
Cons
Long hours, demanding rosters, having to be accountable for poor quality frames
Just a great business to work for
A typical day at work was never boring, the fellow staff were great to get along with and customer service was always pleasant. I learnt a lot about the eye as the optometrists were always happy to explain things.
Pros
End of year dinner
Cons
Not enough shifts
Friendly and supportive co-workers, highly structured career advancement program
The thing that stands out the most to me about specsavers is their strong focus on developing staff members. There are training programs and online learning portals to advance our skills. I've never been in a company where the staffs receive so much support to help them excel at their tasks.
The colleagues and managers at my store are super friendly and approachable, and make you feel home when you're new. I'm really grateful for them.
The work itself is such a fun mix of clinical and retail, and that's what makes it different from regular retails. We get to sell products not because we want to make sales regardless of if customers need glasses or not, but we sell glasses that will genuinely help customers see better and improve their quality of life. That's what makes my job much more meaningful.
In general, love the culture, love Specsavers' focus on their staffs and customers, love the hours too. Wouldn't mind building a career here at all.
The colleagues and managers at my store are super friendly and approachable, and make you feel home when you're new. I'm really grateful for them.
The work itself is such a fun mix of clinical and retail, and that's what makes it different from regular retails. We get to sell products not because we want to make sales regardless of if customers need glasses or not, but we sell glasses that will genuinely help customers see better and improve their quality of life. That's what makes my job much more meaningful.
In general, love the culture, love Specsavers' focus on their staffs and customers, love the hours too. Wouldn't mind building a career here at all.
Pros
culture that genuinely care for customer, hours flexible around lifestyle, continuous support in learning
Cons
Slightly inconsistant roster but acceptable as a casual
Boring
Unless you wear glasses probably not the best place to work. Expected to know more than is taught, with no help from other staff members or management regarding instore training...basicaly your on your own.
Pros
Cheap glasses if you need/wear them otherwise, theres no benefits of working here
Cons
Inconsistant hours per week, rostered hour fluctuate dramaticaly
Productive and fun workplace
A typically day at supersavers starts at 830 getting set up for the day is turning all the machines on, ensuring that everything stocked up ready for the day. We conduct around 30 tests a day and have to arrive, pretest and triage every patient before they see the optometrist. Ive learnt how to work in a team.
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