Sales Assistant (Former Employee) – Mount Gravatt QLD – 14 March 2019
I worked at Spotlight for 3 years, for the first 2 years I was treated with respect and kindness etc, however, once the store went under new management the environment changed. Each staff member was treated with disrespect, the manager was unprofessional in terms of the use of his language (using profanity, especially in front of the 14 year olds), his tone, his lack of basic kindness. Each day you went to work, you wouldn't know if he would be in a bad mood or a horrible mood, if it was a bad mood the rest of your bad would be spent being treated as less of a human. He would put people in roles and not teach them how to do said role. Over the first few month to a year, more than 10 employees, not just casuals but also part timers and full timers left this spotlight store because of him.
The store went to down hill when he started and not just employees would tell you this, customers have been vocal about this as well. He only cared about the figures, not about the employees making the sales, he doesn't understand that to do your best with the figures you need to have a happy team, good team moral.
However, the coworkers on the shop floor are lovely and supportive people and show be commended for staying at that place. I was a hard working employee and my management before him always said so, they wanted me working everyday for as long as I could. Towards the end of my employment with spotlight, before I quit, I was treated with so much disrespect, however, I still did the most I could while I was there and always completed what needed to be done. The job made memore... miserable, going in was the worst part of my day, the only goodish days where when he wasn't there.
I started as a casual sales assistant and ended as a part times dock supervisor.less
Productive and fun workplace with nice staff members
Work Experience Student (Former Employee) – Lidcombe NSW – 16 January 2019
I had two weeks of work placement from 9-5 everyday excluding the weekends. I would sign in and get straight to work. i would be stacking, putting away or putting prices on items. I learned how to nicely display items, how to use a scanner and help allocate customers to what they desired. The management and workplace culture is pretty standard, but they are very nice, welcoming people which is why i enjoyed every minute of it. The hardest part of the job i had to work with was scanning and bar-coding items that looked very similar but different brands/names e.g. scented candles or bed sheets. But overall i enjoyed the two weeks because i learnt how to work in a work environment.
Retail Sales (Current Employee) – Miranda NSW – 9 November 2018
Spotlight Miranda, is an extremely welcoming work environment. The team extend themselves to welcome new staff members and to teach them how the store works. Everyone is kind and willing to lend a helping hand.
great environment, fun loving workplace, always busy.
sewing machine sales and customer service (Former Employee) – Kawana Waters QLD – 28 October 2018
always caring and helping hands, great environment with great staff, fun loving place to be in, they never let you down and always consider your needs and requirements within reason. very busy workdays, never nothing to do, managers were always bubbly and happy, accepted all culture and abilities. the hardest part of the job would be to keep up with the demand of customer service and the cleaning at the end of the day being a big super store. the best part of the job would be always able to talk to someone if felt needed. never being pushed away or to the side and always felt like family while working within the environment.
Customer Service Assistant (Casual) (Current Employee) – Joondalup WA – 25 September 2018
Working at spotlight is very rewarding. I’ve developed many skills in customer service, time management and overall organisation. Unfortunately, the management is quite poor, I often get work when I have asked for time off and don’t recieve work even after notifying my availability.
Night Fill (Current Employee) – Melbourne VIC – 24 September 2018
receive delivery/load split load onto cages ready to be taken to shop floor and replenish stock or set up new displays when new stock came in, while also attending to and assisting customers with inquiries and sales. Large quantities of product knowledge, furthered my customer service experience and even learnt store renovation skills. workplace culture was nice and relaxed although management lacked any real skills to qualify for the position and was quickly angered and not approachable. Dealing with my managers constant heckling and inappropriate "joking" and attitude. everyone else I worked with was extremely pleasant and friendly.
Co-workers + customers great, management not so much
Customer Service Assistant (Former Employee) – Various, QLD – 18 September 2018
I've worked for spotlight before, and was treated with respect and understanding of my role as a single parent, had great sales training, a good manager, your colleagues become your allies because you all work so darn hard, and it's a delight to help customers. However, after returning to the company a few years later, I've been met with some horrendous upper management. Not the lower-level management (Although some store managers can be a bit mean, I understand their doing their job.), or even the regional managers. I'm talking about the ones doing the sales training. I have never come across such a negative person in the workplace ever. There is so much about bullying in the workplace, but to have upper management regularly participate in that culture is disgusting. Like, narcissistic, school yard bullying, making people out to be liars, because she's trying to look good. Honey, you could never look good even when you talk about how "rich" you are. I was eventually dropped, due to only being available during school hours, which, from a company that started out with a single parent, is so darn pathetic. I also wasn't paid the last few days I worked. So there's that.
Retail Assistant (Current Employee) – Mandurah WA – 9 September 2018
The staff at Spotlight are loving and kind. Yet, with the shortage of shifts and them advertising for new work I have to look elsewhere. Many of the other employees have multiple jobs, including myself, which speaks volumes about the number of shifts given. I haven't worked in weeks and at one point it was over 2 months without a single shift. However. it has been an amazing place and I've learnt numerous skills of customer service.
Customer Service (Former Employee) – Perth WA – 18 August 2018
I worked at spotlight for a little over 7 years. I had 5 store manager And double that in department managers. With the exception of 2-3 all the rest treated employers horribly or had favourites if they were there long enough.
Sometimes they would openly and publicly be little and bully you. You can even see this behaviour in the senior corporate people who visits the store.
If the manager doing the roaster didn’t like you they would cut your hours or change you to a department you didn’t know with no training so when you made a mistake they would write you up enough times so they could fire you or hope you’d just give up and quite.
They introduced this new training program which is just tests on the computer it’s manatory but it’s a joke. The managers have a percentage to meet and sometimes they do the test for you or give you the answers! Your not assisted or encouraged to learn about other departments which makes it hard when they don’t put enough people on so you have to float between different areas
God forbid they make a mistake with you pay! You have to check every week. They frequency miss pay you cause they would have gone over budget for the fortnight. It took over 6 months to get a review of my pay slips and even then they declined to pay me over 5 hours of work.
Towards the end of my employment I was very sick. I got no help or empathy for my situation. all I got in return was a warming and the managers gossiping to other team memebers
They only good thing about spotlight is most of the everyday employees who work extremely hard for no rewards.more... I have work with some of the most generous, caring and supportive people.
I’m grateful for the employment but there is point where your mentally and physically health has to be more important then meeting the weekly sales!less
Sales Assistant (Casual) (Former Employee) – Mandurah WA – 29 July 2018
Although my manager has now left the company, I found that my overall experience with Spotlight was less than satisfactory. I found that he breached my privacy life and told customers information that could be dangerous for me. He was very sexist and disrespected the female employees and favouritised the very few males that worked in the store. Overall it was a negative experience and do not regret resigning from that job.
Customer Service Assistant (Former Employee) – Rockingham WA – 18 June 2018
the busier the better I think. helping customers with there fabric choices, making decisions and how much they needed to purchase. and there was the add ons. cotton, needles etc. the hardest thing was the use of your arms. some of those bolts of fabric were very heavy. We had to pick them up throw them over your shoulder and put them away. hahha. it was a great look. in between customers is the stock control. Not just fabric but the sewing machines and the haberdashery items to be sorted and put away. Lots of little extras to be done. spotlight was good for me. I learnt a lot about the different types of fabric.