Starbucks Employee Reviews

Good managers and nice funny team but sometimes work is overwhelming, good costumer communication and you will grow as a person and make connections with costumers.

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Bad Management from Support Office

Store Manager (Former Employee) - Indooroopilly QLD - 30 November 2023

This company trying to fake you that they are caring about people ( staff ) . In reality , they make staff to over work , under paying ( especially to Store Manager and Assistant Manager who get paids as salary ) . No proper training been givin and they are going to tell you that you are doing wrong.

Pros

Free drinks

Cons

Over work, management issue

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Starbucks insights

Based on 22 survey responses

What people like

Supportive environment

Areas for improvement

Support from manager
Trust in colleagues
General feeling of work happiness

Demanding and exploitive

Barista (Former Employee) - Sydney NSW - 13 November 2023

Worked here for a year while I was under 18, I was underpaid for the work I was doing, by that I mean I was given task to buy promotional decorations, constantly getting asked to work extra hours, Rostered to work extra late night shifts during public holidays even though I would have school the next morning (Just to be making 12 dollars an hour). Management would always guilt trip employees by constantly reminding we are a “family” and we should have each others backs. Inconsistent shifts some weeks i would be bombarded with shifts while there would be weeks where i was given the minimum amount. Also you’ll meet the most demanding customers working there.

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Fever dream.

Barista (Former Employee) - Coolaroo VIC - 5 November 2023

I liked my friends from work, my store manager was weird. Everyone quit. Underpaid everyone. I also quit, I still see my work friends, I wouldn’t go back.

Pros

Discount and free drinks.

Cons

Unfair hours. Manager favouritism.

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Be prepared

Barista (Former Employee) - Sydney NSW - 1 November 2023

Be prepared for a crazy busy work environment. Your weekly hours will fluctuate depended on favouritism within the company. Be sure to make sure your management team know that you love them, even if you don’t.

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Fun environment

Barista (Former Employee) - Brisbane QLD - 9 October 2023

Great workplace & friendly enviornment. Supportive team and managers. Work life balance was good. Had good employee education programme and bonus program

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Depends on direct management

Barista (Former Employee) - Victoria - 5 October 2023

Overall working was good, team was nice to work with and the work itself was very fun. However, I drew bad cards and got to work under a verbally abusive store manager and an assistant manager who just followed what they said. I witnessed multiple coworkers cry while at work because of them, and myself cried multiple times before, during and after work after being yelled at in front of customers, in the back or even over email. Your experience will vary depending on the people working there, even if you like the work itself. The pay (in Australia) will vary if you are under the age of 21, and it is basically not worth it to work any shift under 4.5 hours if you are under the age of 20.

Pros

Free shift drinks

Cons

Early opens, late closes (you can often be scheduled closing and opening close together)

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Great team members, good management team, dissatisfactory wages

Barista (Former Employee) - Melbourne VIC - 23 September 2023

Team members were great, fun, and amazing people. Barely had any problems with the working environment.Management was done pretty well. It can be improved sometimes but due to high turnover rate, we had to train new members quite often. Having less core members really affected the productivity, and performance, which sometimes put more stress on existing core members. The wages were quite disappointed. Relative to the work that had to be put in each day, it should be compensated accordingly.

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great place to work at

Barista (Former Employee) - Sydney NSW - 23 September 2023

- friendly co-workers depending on your store- you get a free drink after your shift, and also discounts on food- manager is approachable- ongoing training

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Great coworkers and good benefits.

Barista (Current Employee) - Marsden Park - 21 September 2023

Work times vary depending on your contract. You will be on your feet all day, except for ca. 40 minutes (part time) breaks. You are excepted to know a lot of drinks very quickly, which can be intimidating, but the learning curve is steep and you will pick it up in time. You also have to keep the workplace clean, restock milk and ice (carry big buckets) and things like that. In my experience, the work atmosphere is great and all my coworkers have been super likeable. At times it gets very hectic but you have to just keep your cool and make one drink at a time. It can also become quite loud, so consider that if you tend to get overstimulated or have sensory needs. On the other hand, it always smells nice. Additionally , Starbucks benefits are quite nice, you get discounts at Starbucks and partner companies, really good leave etc. Overall I am really happy with the job.

Pros

Free drinks, discounts at Starbucks and partners, good leave, great coworkers and team atmosphere.

Cons

Having to stand always, very loud at times, peaks get hectic, can be physically taxing

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Good workplace

Supervisor (Former Employee) - Sydney NSW - 19 September 2023

Day used to be busy from opening the bar to closing the store. But i used to enjoy with my partners anf customers. Somedays when my manager gave me extra task i feel more energised.

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Fun and active

Supervisor and barista trainer (Current Employee) - Sydney NSW - 14 September 2023

Busy place and need hard work.need to have good customer service, needs to do a good team work and get along with colleagues and customers Should be able to problem solving

Pros

Being activated all time

Cons

Stand on feet long hours

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Good and fun

Barista (Former Employee) - Ringwood VIC - 8 September 2023

people were great and to be hones the only thing that made this job bearable. the upper management turnover is crazy and just became such a power trip. overall the job is so much work for such poor pay and tbh i wouldnt recommend

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stressful and low pay

BARISTA (Former Employee) - North Ryde NSW - 28 July 2023

Coworkers were not very friendly and managers always put profit before employees. I understand making money but talking bad about your partners is not appropriate. Very unprofessional

Pros

Free drinks

Cons

Low pay

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Underpaid and overworked

Barista (Current Employee) - Fountain Gate VIC - 7 July 2023

Most days were spent stressed out, a lot of my coworkers and I have gotten sick due to stress and overwork. Management treats us like casuals and won't hire more people because they think we will take on shifts whenever they want to, so many people are working 30 or so hours. There is a high turnover rate, and people quit because they are treated awfully. Add into the fact, most of our equipment is old and the company refuses to give us new ones because it is "too expensive" but will update other stores. I don't recommend working here.

Pros

Great coworkers, discount

Cons

Long hours, understaffed

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Growth

Shift Supervisor (Current Employee) - Melbourne VIC - 4 July 2023

Plenty of room to grow. All the training structure is always well plan, including food management, monitoring inventory, reducing wastage. In general, there’s always room and opportunity to develop ourself

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productive and fun workplace

Barista (Former Employee) - Weatherboard VIC - 25 June 2023

Working for Starbucks was an exhilarating and enjoyable experience. The vibrant atmosphere, fueled by the aroma of freshly brewed coffee, created an energizing and welcoming environment. Interacting with a diverse range of customers, from regulars to new faces, was an enriching part of the job. Each day brought unique interactions and opportunities to brighten someone's day with a perfectly crafted beverage. The supportive and collaborative team fostered a sense of camaraderie, making work feel like a second home. The fast-paced nature of the job kept me on my toes, constantly challenging me to provide efficient service while maintaining quality. The company's commitment to excellence and innovation encouraged personal growth and learning. From mastering the art of latte art to exploring new flavors and brewing techniques, there was always room to expand my knowledge and skills. Overall, the blend of engaging customers, a spirited work environment, and continuous learning made working for Starbucks an incredibly fun and fulfilling experience.

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Mediocre

Barista (Former Employee) - Marsfield NSW - 8 June 2023

Never gave shifts. General working heierarchy. The shift managers changing every week was annoying to no end and made communication hard. Upper management didng seem to care

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Unorganised workplace

Barista (Current Employee) - Parramatta NSW - 7 June 2023

Very bad management , 20 year olds who don’t know how to run a store they’d rather have more smoke breaks than focus on the deplorable behaviour going on in store

Pros

Free Starbucks

Cons

Being discriminated

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Extremely poor management

Barista (Former Employee) - Melbourne VIC - 17 May 2023

Management does not care about you as a person. They would rather work you like a robot than see you as human. Fellow partners made the job more enjoyable, but don't expect your area manager to have your back.

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It’s a good experience

Barista (Former Employee) - Melbourne City Centre VIC - 9 May 2023

It’s super busy but worthy. Workers are almost women (9:1), it might be uncomfortable if you’re a man, because you know, it’s like a woman society. Don’t get it wrong, they are nice as long as you do well.

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