Stellar Recruitment Employee Reviews

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2.0Job Security & Advancement
3.3Culture
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3.0
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Great team, old systems, exercise encouraged
Company Accountant - Contract (Former Employee) –  Brisbane Central Business District QLD24 May 2016
Work hard, play hard theme

SAGE, Adapt and Wage Easy used. Timetarget implemented soon.

Values of company is to strive to do your best and therefore the company to be the best in the industry.

Achievements celebrated.
Pros
Friendly people, friday drinks
Cons
old finance system, lots of excel usage in luei of an accounting system.
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2.0
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Friendly but they sack based on seasonal demand
Customer Solution Specialist (Former Employee) –  Brisbane3 October 2015
DO NOT EMOTIONALLY INVEST YOURSELF INTO THIS COMPANY. KEEP YOUR CARDS CLOSE TO YOUR CHEST.

Probation mysteriously ends the same time as the busiest period. The job seems good at first but the people I've started with are all falling away and the center is shrinking in numbers. I'll be sacked soon. I keep seeing empty desk amounts grow day by day. People that won prizes or "incentives" for great performance in the first 2 months of probation are now not offered permanent work for all of a sudden having poor performance.

What they do is "train" you and say about your impacts on the business and how you have to follow scripting when dealing with clients. The script really is just designed so they don't have to spend resources on training you. You'll see what I mean if you work there. The first month was a nightmare due to the fact that customers ask questions that are not on the script. You then have to call for floor support and/or technical specialist support. Before you know it, you've hurt your statistics. And they use those on you for performance reviews.

One would think if you study hard to be more efficient you won't need the script but you'll get in trouble if you're seen not being able to find it. In my opinion the script is designed to keep you dependent on the other departments. Because the scripts are not complete and they cannot replace actual training. The other problem is if your stats aren't what they want you get accused of not having enough assumed knowledge (that's outside of the script.) so you can't really win or have a leg to stand on to protect
  more... yourself.

The other thing Stellar uses as a selection criteria is some thing called the mcquaig word survey. Practically a personality profiling test. Basically they want you select the same things over and over to trick you for inconsistencies. Make sure you choose docile sort of words such as "submissive" and stay away from words like "strong willed".

Overall, you'll get motivated and boosted when the thick of the work is needed to be done (because that makes them money) and they don't care about the occasional mistake here and there. And then you'll get slammed on absolute nitpicking issues towards the end of the busy period/probation and probably get asked to leave despite having a green scorecard.
  less
Pros
Centre is usually fairly well maintained and clean.
Cons
End of probation? End of busy period? Actually you've been doing everything wrong...bye!
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Overall rating

3.0
Based on 4 reviews
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Ratings by category

3.3Work/Life Balance
2.8Salary/Benefits
2.0Job Security/Advancement
2.5Management
3.3Culture