STELLAR Employee Reviews

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2.0
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KPI , bonus obsessed
Customer Solution Specialist (Former Employee) –  Biggera Waters QLD13 July 2019
Strict timeframes with taking calls, so not servicing the public properly. KPI bonus focus over the top, nagged daily, unless you're performing. Dirty office except the kitchen. Need a better working model given the turnover, but the cost to train staff isn't their issue, they must have money to burn. You'll be bullied to leave if you don't work their model. Not good management. Job could be rewarding, it's a shame, also hot desking, horrible.
Pros
Being employed full-time and those privileges
Cons
Management, Constant KPI & Bonus Focus, Pay, Bullying, Hot Desking
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2.0
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Poor Management and Training
Customer Solutions Specialist (Former Employee) –  Joondalup WA11 April 2019
Management do not listen to feedback and do not act upon promises. Was hounded month after month for not meeting KPIs, and despite promises from managers that I will receive additional training, it was not until 2 years into employment that I received training that helped meet KPIs.

Further, due to poor implementation of certain practices by the contractor, an energy retailer, relating to life support, all responsibility around ensuring LS customers were recorded fell on the employee with extremely strict rules and risk of dismissal, while the retailer did nothing to promote the option to customers.
Pros
E-time (unpaid time off if call volume is down)
Cons
Bad Management, Unfair Rules that punish employees.
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2.0
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Average but fair review
Call Centre Operator (Former Employee) –  Joondalup WA25 March 2019
For min wage, you might make some friends for life but HR couldn't contain a f.a.r.t in a paper bag
Great if you enjoy your personal life being shared
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1.0
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A soulless company!
Customer Service Specialist (Former Employee) –  Gold Coast, Australia4 February 2019
A toxic heirarchy where even the most experienced customer service/sales consultants are treated like school children.

Gossiping and rumour mongering are encouraged by management as power plays.

No chance of advancement unless you have a relative or partner already in management, or unless you're happy to do countless personal favours for managers.

Lots of miscommunications between departments and the companies that Stellar is supposed to represent.

Disruptive and chaotic office with mostly faulty equipment and unqualified IT staff.
Pros
N/a
Cons
Dealing with incompetent and disrespectful managers.
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1.0
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Will fire you at the end of probation without reason.
CCS (Former Employee) –  West Perth WA11 January 2019
whilst the training was informative, and the co workers are great. the company it self has much to learn in how to treat their own staff. Especially when it comes to dealing with those with mental health issues, that they knowingly hired to work on behalf of DHS
Pros
your coworkers make it all bareable.
Cons
management, lack of respect, base minimum pay
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2.0
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Great employees
Customer Service Representative (Former Employee) –  Joondalup WA15 September 2018
team leaders are too young and inexperienced and operations managers dont know how to lead anyone.
Could be an amazing centre but unfortunately the management have no idea what they are doing.
Pay is minimal wage and for the effort you put in you would think paying people more would be an option.
Always changing the goal post to meet kpis each month.
Centre manager told everyone if they wanted to be paid more they should find another job.
Pros
Flexibility
Cons
Management
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3.0
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Suits someone who likes a fast pace, enclosed environment.
CUSTOMER SOLUTIONS SPECIALIST (Former Employee) –  Sunshine Coast QLD26 August 2018
The promise of rewards such as improving your wages via incentives such as call volume were difficult to meet,and were disappointing for the amount of time invested. Didn't suit me also as I prefer seeing the outdoors.
Pros
Fun group atmosphere
Cons
Limited earning capacity
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5.0
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Excellent
Call Centre Operator (Former Employee) –  Gold Coast QLD1 March 2018
Loved working for this company, friendly and approachable staff with great working conditions.
I would happily go back to work for this company and look forward to hearing back about a new job prospect,
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5.0
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Five stars
Escalations manager, Team Leader (Former Employee) –  New South Wales7 January 2018
Stellar was a wonderful place to work and it was a regrettable move away.
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1.0
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Not worth it
Customer Service (Former Employee) –  Wollongong NSW22 November 2017
Very long and unprofessional recruitment process then rushed through training with huge expectations and pushy managers. The place and management is built on customer service but has poor people skills.
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4.0
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Good culture
Directory Solutions Consultant (Former Employee) –  Joondalup WA19 September 2017
Good team involvement, plenty of flexibility allowing work/ life balance. Training at commencement of employment was very beneficial & relevant.
Positive work environment.
Pros
Flexibility
Cons
Career progresion slow
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4.0
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Productive
Outbound Call Centre Operator (Former Employee) –  Hornsby NSW13 June 2017
This was a contract for White Pages which was a temporary position. The rules of the office was strict as it was a hot seat situation. The supervisors were encouraging to help you meet goals.
Pros
Learnt a lot
Cons
Temporary
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5.0
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productive and fun
Customer care specialist (Former Employee) –  Fortitude Valley QLD3 April 2017
enjoyed working there. Enjoyed the environment. Great management and staff. Sadly I had to resign due to reasons. Is based in the valley and love that its close to public transport.
Pros
free breakfast
Cons
nil
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5.0
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Resourceful
Customer Service Administrator (Former Employee) –  Melbourne VIC11 March 2017
It was challenging , busy environment, meeting targets, constant pressure, call handling, but management was very kind and very approachable to team with work life.
Pros
Flexi Timings
Cons
Late night shifts
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2.0
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Poorly run
Technical support (Former Employee) –  Gold Coast QLD5 September 2016
Poorly run, no care for the staff just caring about the turnover, open book management causes more issues than it is worth.
Pros
Paid on time
Cons
No career advancement, poor management in place
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3.0
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the stellar review
Customer Service Consultant/Data Entry Operator (Former Employee) –  Sunshine Coast, Queensland14 October 2015
I worked an administration position where you would click a button and a new activity would pop up. You would then follow a procedure on the computer to complete it.

The staff there were great if you had a problem with the activity, and would be able to help you out with ease.

There are also alot of food days which I thought was the best bit of the job :D
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5.0
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Small company but big benefits
Customer service consultant (Former Employee) –  Australia15 July 2014
Very good company with lot of scope to grow. Good learning venue. Very good in maintaining work life balance.
Pros
Free lunches
Cons
n/a
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5.0
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A fun and productive work place
Faults Agent (Former Employee) –  Adelaide SA16 June 2014
I had a lot of variety in this position more IT orientated which made it interesting, fun group of co workers, went to the awards night on several ocassions easy going management
Pros
free lunches at times provided by management
Cons
long hours
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Overall rating

3.5
Based on 111 reviews
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3.3Work/Life Balance
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