Senior Project Manager in Brisbane QLD
Pressure and poor compensation
I would expect a financial services firm to pay above market rate. Suncorp is far below market rate. Leadership capabilities of middle managers across the board is poor
Learning and Development Manager in Brisbane QLD
Could be much better
Can be a great place to work as some team members are really experts in their field and very supportive. A flexible work culture also helps.However, a lean Learning team resulting from constant people movement and restructuring has seen some good people leave the team to look for more stable/secure job options. As a result resourcing is tight and team is often stretched. New job titles have been created but they lack clear job descriptions which is a struggle to get work done as you are lost trying to understand your and others' accountabilities. A cliquey work culture in Brisbane where most of the team and Management are is not doing the wider organisation any good. Very few team members at other sites (like Melbourne , Sydney, Perth) get promoted or see new people get recruited. Hopefully this will change in the near future if the current learning management changes for the better.
Client Manager in Brisbane QLD
Disappointing. I thought it would have been a better experience
Call Centre job essentially under the disguise of Client Manager title.Training was shocking and too fast for all to be fully understood.Micro managed to the extreme.Every move is watched.Encouraged to call for help to a dedicated area, however each call is recorded against you and essentially a mark down.Spot checks are a open slammer for intense criticism.Belittled and made to feel useless.Made to finish calls within 15 min and to process claims for no longer . If you take longer you are critised and marked down.If you stand up for yourself during these so called feedbacks (criticisms) you are flagged as a trouble maker and disposed of easily under the disguise of probation.Team Leader is a joke. Only been in the role a short time and has no idea how to manage a team.A poor experience is had by most staff who give their all to the job and to their customers to never get any praise from their Team Leader.Team Leader is only interested in achieving the daily figures and doesn't care about anything else only to look good in the eyes of their boss.Staff burn out and large turnover.
Sales and service specialist in Sydney Central Business District NSW
Management had dillusions they were the greatest bank in the world!
Enough said ...... Managment had dilusions of grandeur and thought they could take on the might of the big 4 banks but with no marketing budget, There were some days nobody came into the branch.
SALES AND SERVICE CONSULTANT in Charlestown NSW
Very demanding management
Managers are in a clique group that makes it hard to progress there... some managers are just downright bullies. I was bullied in my position causing an injury