Suncorp Group
3.7 out of 5 stars.
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Suncorp Group Employee Reviews

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I would expect a financial services firm to pay above market rate. Suncorp is far below market rate. Leadership capabilities of middle managers across the board is poor
Pros
Nice People
Cons
Unrealistic expectations
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Can be a great place to work as some team members are really experts in their field and very supportive. A flexible work culture also helps.However, a lean Learning team resulting from constant people movement and restructuring has seen some good people leave the team to look for more stable/secure job options. As a result resourcing is tight and team is often stretched. New job titles have been created but they lack clear job descriptions which is a struggle to get work done as you are lost trying to understand your and others' accountabilities. A cliquey work culture in Brisbane where most of the team and Management are is not doing the wider organisation any good. Very few team members at other sites (like Melbourne , Sydney, Perth) get promoted or see new people get recruited. Hopefully this will change in the near future if the current learning management changes for the better.
Pros
Flexible work arrangement, great team, new office site
Cons
Management is mediocre, poor resourcing, no career growth unless you know people
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Call Centre job essentially under the disguise of Client Manager title.Training was shocking and too fast for all to be fully understood.Micro managed to the extreme.Every move is watched.Encouraged to call for help to a dedicated area, however each call is recorded against you and essentially a mark down.Spot checks are a open slammer for intense criticism.Belittled and made to feel useless.Made to finish calls within 15 min and to process claims for no longer . If you take longer you are critised and marked down.If you stand up for yourself during these so called feedbacks (criticisms) you are flagged as a trouble maker and disposed of easily under the disguise of probation.Team Leader is a joke. Only been in the role a short time and has no idea how to manage a team.A poor experience is had by most staff who give their all to the job and to their customers to never get any praise from their Team Leader.Team Leader is only interested in achieving the daily figures and doesn't care about anything else only to look good in the eyes of their boss.Staff burn out and large turnover.
Pros
Working from home
Cons
Poor attitude by Team Leader and Management. Definitely do not care about the staff.
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Enough said ...... Managment had dilusions of grandeur and thought they could take on the might of the big 4 banks but with no marketing budget, There were some days nobody came into the branch.
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Managers are in a clique group that makes it hard to progress there... some managers are just downright bullies. I was bullied in my position causing an injury
Pros
Free lunches
Cons
Terrible management
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Staff were lovely, customers amazing, but targets and management expectations were relentless. Not a job for a clock-watcher or someone unwilling to push products to customers who did not want them
Pros
Discounted Insurance
Cons
Unpaid overtime
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Not worth the stress. The banking royal commission sorted many improprieties about breaching privacy rules. It was very confusing knowing the rules and being told to break them.
Pros
None
Cons
None
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work life balance and community is fantastic. Salary is okay, but the working environment and support is 2nd to none. Supportive and encouraging, everything you do feels important and that you matter
Pros
incredible working environment, lovely management, training and focus on career progression, salary
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Great place to work, well paid for the role and a nice relaxed atmosphere. Great work life balance and very good training and management from the whole team.
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One of the best employers in Australia. Relaxed and Flexible work culture. Good employee benefits. some times workplace politics can be frustrating. The key is working with the right team.
Pros
Work Culture
Cons
Average pay
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Very supportive team, good organisation to work, stress free working days. Work life balance. Supporting each other. Very understanding and caring. Team is highly matured.
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Constant criticism and never any praise More cons than pros You get marked on useless results Expected to take large excess payments on lodgement Not clear with procedures processes
Pros
You do meet some nice people
Cons
Micromanaging, always told what you’re doing wrong, useless training, thrown in the deep end, told that people are there to help you but marked on how many times you need help, comparing staff
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The constant restructure sees people constantly being placed into roles they are not qualified for. There is no respect for subject matter expertise the only thing they value is “leadership” experience. You often find someone managing a business area one minute then running a risk team the next. No wonder Suncorp gets hammered in the Royal commission
Pros
Flexibility
Cons
Bums in seats approach with not focus on quality of people
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Developing activities to drive customer growth within Western Australia. I focused on the growth and development of WA's new retail branches and I thoroughly enjoyed this experience.
Pros
Job Satisfaction; Customer Growth; Positive Culture
Cons
Dispassionate State Manager at the time.
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Enjoyed working here. It's a fast paced environment and there is plenty of support for you to grow and learn. Fantastic modern office space in the heart of Melbourne.
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Pros: Stable work environment, supportive work colleagues, average remuneration, flexible working arrangements, Friday casual dress code, decent opportunities for growth. Cons: Work quickly becomes repetitive.
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This WAS a great company when I started. The only thing good now are the flexibility and some immediate team leaders. Senior Leadership Team has a lot of introspection to do. They make people go through restructures every year and make roles redundant left, right and centre like it's nobody's business. Restructures usually see favourite people retain their roles or find new roles at the top. Every restructure in the People Experience team (HR/learning) has been driven by nepotism and favouritism. The Learning team especially, under a new imported Executive Manager about 8-9 months old, is in absolute ruins. This 'leader' literally has a list of those they don't like (those who don't extend favours to them) and completely ignores these people. Obviously, this is the primary reason for my writing here and maybe there are teams with better leaders out there. The current restructure of the learning team has no method to it. Like every time, they are running a consultation period with employees but have already decided to stick to the decisions they have made. They are pretending to listen but in essence are only doing due diligence on paper. They just finished a round of engagement surveys and are positioning this restructure as a response to that to increase engagement, and this just does not make any sense. Suncorp is not the place it used to be. It's become extremely cliquey, extremely caustic, and extremely unsafe with senior leadership that will only lead the organisation further to its downfall. Stay away or look for a new job if you are already part of this organisation.
Pros
Flexibility
Cons
Biased senior leadership, favouritism, nepotism, emotional bullying
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In my short time at Suncorp it was great, pays great, environment is great, training is great however I was personally targeted by my team leader forcing me to resign from my position from the way I was treated. Over all the job isn’t too bad. Staff parking is RIDICULOUS & you either have to sell tour internal organs or catch public transport that’s almost just as expensive not to mention time consuming.
Pros
Work life balance, pay & training.
Cons
Bullying from superiors, parking.
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In comparison to other Newcastle call centres, this is a horrible place to work. It was constantly busy and they never hired enough staff to give other staff a break. Expected you to drag out conversations with customers and sell sell sell. There was never a chance of career progression unless you were in the clique of whom all hung out every weekend and travelled overseas together. I used all my sick leave before leaving and calling in they made you feel like dirt. Other Newcastle call centres pay you 10k more a year.
Pros
decent christmas party
Cons
management
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You will enjoy the work - life balance. Pretty jovial and productive environment. Lots of learning involved. Well cultured workplace and great management.
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I worked in Corporate Recoveries as a temp for 6 months and had a fantastic time. Most people were fantastic and managers were lovely and I met some great people (always one bad egg and there was one old guy who thought it was funny to constantly make fun of my Scottish accent which is weird as he was originally from the UK many years ago but apart from that it was great).
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